Read more about the article Brentwood Council: Improving engagement with residents
Brentwood Council: Improving engagement with residents blog post

Brentwood Council: Improving engagement with residents

In this spotlight, we sat down with Tracey Lilley, Director of Housing and Community Safety at Brentwood Council.  Tracey has  been in the housing sector for 30 years and at Brentwood Council for…

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Read more about the article Brent Council: Learning from rent analytics to aid early interventions
Brent Council: Learning from rent analytics to aid early interventions blog post

Brent Council: Learning from rent analytics to aid early interventions

Leadership through the pandemic  In this edition of our Spotlight on Housing series, we spoke to Emily-Rae Maxwell, Head of Housing and Neighbourhoods at Brent Council.  Emily tells Futr why Brent Council is…

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Read more about the article Futures Housing Vodcast: A customer-centric digital strategy
Futures Housing Vodcast: A customer-centric digital strategy blog post

Futures Housing Vodcast: A customer-centric digital strategy

Watch the full vodcast here: https://vimeo.com/569857079/55387e58fd Futr’s UK Housing lead, Kitty Hadaway, recently sat down with Dean Anderson, the Director of Customer Service at Futures Housing to understand their customer centric digital approach. For…

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Read more about the article Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience
Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience blog post

Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience

https://youtu.be/a7Jj9c0wZrs Futr and Housing Digital Our UK Housing expert, Kitty Hadaway, spoke at a recent Housing Digital Social, reflecting on how the pandemic has catapulted digital transformation to meet residents’ changing expectations…

Continue ReadingFutr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience
Read more about the article Estuary Housing Association: Fast-tracking digital adoption
Estuary Housing Association: Fast-tracking digital adoption blog post

Estuary Housing Association: Fast-tracking digital adoption

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Helen Gregory, Director of Customer Service at Estuary Housing Association. Helen joined Futr’s housing lead, Kitty Hadaway, to…

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Read more about the article Portsmouth City Council: Business continuity and leadership
Portsmouth City Council: Business continuity and leadership blog post

Portsmouth City Council: Business continuity and leadership

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to James Hill, Director of Housing, Neighbourhood and Building Services at Portsmouth City Council. James spoke to us…

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Read more about the article Enfield Council: Fostering trust through communication, flexible working and digital tools
Enfield Council: Fostering trust through communication, flexible working and digital tools blog post

Enfield Council: Fostering trust through communication, flexible working and digital tools

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Ewelina Sorbjan, Head of Housing Services, Enfield Council.Ewelina describes how the past year pushed her to communicate even…

Continue ReadingEnfield Council: Fostering trust through communication, flexible working and digital tools