Omnichannel Support
Talk to residents on any channel, from your website to WhatsApp and Facebook.
Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments.
Use our live chat solution to auto-translate questions and replies, making your support agents fluent in over 120 languages.
From your website to WhatsApp, connect with citizens on the digital channels they use every day.
Request a demo today and get a FREE four-week trial.
Talk to residents on any channel, from your website to WhatsApp and Facebook.
Stay on top of residents’ reports and feedback to learn more about their needs.
Enable 24/7 self-service and automate answers to frequently asked questions.
Seamlessly escalate complex conversations to your live agents.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Live Agent + Live Chat and Police Chatbot = Safer Public
Budgets are tight and call volumes are up.
Fortunately, 80% of calls from citizens involve a handful of common questions.
With Futr, you can enable self-service on all your digital channels and help citizens:
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for police departments.
Use our live chat platform to automatically divert urgent messages to your live agents.
Our live chat solution enables your police department to become fluent in over 120 languages — instantly.
Use your chat data to conduct sentiment analysis about your citizens — including frequent queries and common reports — allowing you to serve them better.
Use our live chat and chatbot platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.
Free 14-day trial
No credit card required
Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
At Futr, our police chatbots use advanced algorithms to engage citizens and respond to their frequently asked questions. Our chatbots can enable self-service and help citizens:
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Yes, Futr’s live chat solution allows users to seamlessly escalate a conversation with a chatbot to your force’s response team. Out of hours, your chatbot can generate a ticket and connect a citizen to a member of staff the next business day.
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with leading CRM systems, service desks and field management systems.
When it comes to police forces, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your citizen support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your force’s intranet channels, including Slack and Microsoft Teams.
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where agencies and organisations are required by law to provide services in Welsh and English.