AI in digital policing — respond to citizens with live chat and chatbots

Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments.

Use our live chat solution to auto-translate questions and replies, making your support agents fluent in over 120 languages.

From your website to WhatsApp, connect with citizens on the digital channels they use every day. 

Request a demo today and get a FREE four-week trial.

What is 101?
Report a crime
Upload intelligence
Case update
My car’s been stolen
Anti-social behaviour
I’m worried
Drunk and disorderly
Road traffic update

Improve public safety with live chat and chatbots for police departments

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Omnichannel Support

Talk to residents on any channel, from your website to WhatsApp and Facebook.

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Collect Feedback

Stay on top of residents’ reports and feedback to learn more about their needs.

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Reduce Wait Time

Enable 24/7 self-service and automate answers to frequently asked questions.

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Live Chat Handover

Seamlessly escalate complex conversations to your live agents.

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Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

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Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

Faster police response formula

Live Agent + Live Chat and Police Chatbot = Safer Public

Wait times down
Top case drivers addressed with automation
Round the clock service
Additional agents hired

End long wait times with a police chatbot

Budgets are tight and call volumes are up.

Fortunately, 80% of calls from citizens involve a handful of common questions

With Futr, you can enable self-service on all your digital channels and help citizens:

  • Get urgent help
  • Report an incident
  • Get an update on their case
  • Ask anything. 

There’s no need to hire more live agents. Choose from 200+ chatbot integrations for police departments.

Hey there 👋, I’m Bobby your virtual assistant. How can I help you today?
Urgent help
Update on my case
Report an incident
Ask anything
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| I want to report a breach of COVID-19 rules

Bring live chat powers to your digital contact team

Use our live chat platform to automatically divert urgent messages to your live agents.

Our live chat solution enables your police department to become fluent in over 120 languages — instantly.  

Use your chat data to conduct sentiment analysis about your citizens — including frequent queries and common reports — allowing you to serve them better.

Thanks for that, I have information about a crime. Can you transfer to an officer please?
No problem, transferring you to speak to someone now, you’re 1st in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

“This will help increase public satisfaction, and improve our intelligence.”

Martin Scoble, Chief Executive Officer, Northamptonshire PFCC

Speak to Andy to hear how we’re helping police services across the country.


Andy Wilkins


Speak to Andy today

Live chat and chatbot technology built for humans, by humans

Use our live chat and chatbot platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
Connect your data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Start a free Futr trial and
build your first chatbot today!
  • Free 14-day trial

  • No credit card required

Frequently Asked Questions

Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.

You can also go straight to the FAQs below.

What is a chatbot?

A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.

What can police chatbots do?

At Futr, our police chatbots use advanced algorithms to engage citizens and respond to their frequently asked questions. Our chatbots can enable self-service and help citizens:

  • Report an incident
  • Seek help
  • Get an update on their case
  • Request a welfare check
  • Ask anything concerning public safety.

Does Futr offer a free trial?

Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.

Does Futr offer live chat?

Yes, Futr’s live chat solution allows users to seamlessly escalate a conversation with a chatbot to your force’s response team. Out of hours, your chatbot can generate a ticket and connect a citizen to a member of staff the next business day.

Does Futr offer integrations?

Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with leading CRM systems, service desks and field management systems.

When it comes to police forces, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.

What channels does Futr deploy to?

Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your citizen support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your force’s intranet channels, including Slack and Microsoft Teams.

What languages does Futr support?

Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.

Futr also supports Cymraeg/Welsh — a critical feature in Wales, where agencies and organisations are required by law to provide services in Welsh and English.