Omnichannel Support
Talk to residents on any channel, from your website to WhatsApp and Facebook.
AI in digital policing — respond to citizens with live chat and chatbots
Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments.
Use our live chat solution to auto-translate questions and replies, making your support agents fluent in over 120 languages.
From your website to WhatsApp, connect with citizens on the digital channels they use every day.
Request a demo today and get a FREE four-week trial.
What is 101?
Report a crime
Upload intelligence
Case update
My car’s been stolen
Anti-social behaviour
I’m worried
Drunk and disorderly
Road traffic update
Improve public safety with live chat and chatbots for police departments
Collect Feedback
Stay on top of residents’ reports and feedback to learn more about their needs.
Reduce Wait Time
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Faster police response formula
Live Agent + Live Chat and Police Chatbot = Safer Public
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired
End long wait times with a police chatbot
Budgets are tight and call volumes are up.
Fortunately, 80% of calls from citizens involve a handful of common questions.
With Futr, you can enable self-service on all your digital channels and help citizens:
- Get urgent help
- Report an incident
- Get an update on their case
- Ask anything.
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for police departments.
Hey there 👋, I’m Bobby your virtual assistant. How can I help you today?
| I want to report a breach of COVID-19 rules
Bring live chat powers to your digital contact team
Use our live chat platform to automatically divert urgent messages to your live agents.
Our live chat solution enables your police department to become fluent in over 120 languages — instantly.
Use your chat data to conduct sentiment analysis about your citizens — including frequent queries and common reports — allowing you to serve them better.
Thanks for that, I have information about a crime. Can you transfer to an officer please?
No problem, transferring you to speak to someone now, you’re 1st in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
“This will help increase public satisfaction, and improve our intelligence.”
Speak to Andy to hear how we’re helping police services across the country.
Live chat and chatbot technology built for humans, by humans
Use our live chat and chatbot platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
Connect your data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.