Denby Pottery: Improving customer experience with instant answers
Gill Hinds, E-commerce and CRO manager at Denby Pottery came to Futr, looking for a solution to enhance customer experience and the customer journey. For
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Delivering services for Bipolar when the stakes are high
Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar – one of the biggest mental health challenges of the 21st century, impacting over one million people in the UK.
Suffolk Constabulary: Live chat for domestic abuse victim support
Assistant Chief Constable of Suffolk Constabulary, Rob Jones, worked with Futr to roll out a Domestic Abuse support for victims through Futr’s live chat solution.
Bolton at Home: Kickstarting a digital transformation journey
Bolton at Home own and manage over 18,000 homes. Residents are at the heart of everything this social landlord does and so providing tenants with the
CALM – Leading the movement against suicide
The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75%
Newham Council – Where Residents Speak 103 languages
How to communicate with residents when they speak 103 different languages Nestled between the River Thames Royal Docks and the Stratford Olympic Stadium, Newham Council
Ongo Homes – Getting It Right
Getting Automatic Customer Contact Right at Ongo Homes After a first foray into conversational chatbots, Ongo – the largest housing provider in North Lincolnshire –
First Choice Homes Oldham – Gradually Adopting Self-Serve
Engaging with Futr at the Start of a Digital Transformation Programme First Choice Homes Oldham (FCHO) is one of the largest housing associations in the