Chatbot Automation

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Use chatbot automation to answer frequently asked questions

Today’s consumers demand answers — anytime, anywhere and in any language. Be there for them 24/7 with our automated online chatbots. Let Futr deploy a chatbot on all your digital channels, from your website to your social media accounts.

With chatbot automation, you can answer your customers’ frequently asked questions, signpost to your core services and free up time for your live agents to focus on feedback that needs their attention.

Chatbot automation

Provide instant answers to common questions 24/7

Chatbot automation

Automate Q&A and reduce wait times

Slash wait times and call volumes with chatbot automation and self-service features. Futr automatically answers common questions about your services and helps customers:

Change something
Check something
Track something
Report something
Pay for something

Load up your unique FAQs or choose from our list of templates for different sectors and use cases.

Multilingual Chat

Simplify knowledge search on all your digital channels

Bring your knowledge base to your conversations with customers.

Make long documents, such as user guides and links to knowledge base resources, instantly available within your chat widgets and social media messaging apps.

Let customers ask questions in their preferred chat channel and language.

explore your data

Use customer chat analytics data for sentiment analysis

Spot information gaps and get invaluable insights about your customers with Futr’s built-in analytics dashboard. Find out what your customers need and feel based on their most common questions and the keywords they use.

Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to drive efficiency and boost customer engagement.

Chatbot automation

Provide instant answers to common questions 24/7

Automate Q&A and reduce wait times

Slash wait times and call volumes with chatbot automation and self-service features. Futr automatically answers common questions about your services and helps customers.

Simplify knowledge search on all your digital channels

Make long documents, such as user guides and links to knowledge base resources, instantly available within your chat widgets and social media messaging apps.

Use customer chat analytics data for sentiment analysis

Spot information gaps and get invaluable insights about your customers with Futr’s built-in analytics dashboard.

Features

Discover the Futr core chatbot features

Chatbot Automation

Enable 24/7 self-service and automate answers to frequently asked questions.

Omnichannel Support

Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.

Collect Feedback

Stay on top of your customers’ complaints and learn more about their most common frustrations.

Live Chat Handover

Seamlessly escalate complex conversations to your live agents.

Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.