Read more about the article St. Leger Homes: How building trust with staff led to improved tenant communication
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St. Leger Homes: How building trust with staff led to improved tenant communication

Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Jane Davies, Head of Housing Management at St. Leger Homes of Doncaster. Jane describes how the pandemic has helped…

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Read more about the article Westward Housing Group: Giving choice to residents
Westward Housing Group: Giving choice to residents blog post

Westward Housing Group: Giving choice to residents

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Mick Capern, Assistant Director of Transformation at Westward Housing Group.Mick describes how the pandemic pushed Westward Housing Group’s digital…

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Read more about the article Epping Forest District Council: Supporting resident wellbeing and improving community experience
Epping Forest District Council: Supporting resident wellbeing and improving community experience blog post

Epping Forest District Council: Supporting resident wellbeing and improving community experience

Leadership Through the PandemicIn this edition of our Spotlight on Housing series, we spoke to Jennifer Gould, Service Director for Community and Wellbeing at Epping Forest District Council. Gould describes the role of technology…

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Read more about the article Chesterfield Council: Bringing private sector experience to public sector housing transformation
Chesterfield Council: Bringing private sector experience to public sector housing transformation blog post

Chesterfield Council: Bringing private sector experience to public sector housing transformation

Leadership Through the Pandemic  In this edition of our Spotlight on Housing series, we spoke to Emma Nicklin, Housing Transformation Programme Manager at Chesterfield Borough Council. With a commercial mind and a social heart, following a…

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Read more about the article Lewisham Homes: Keeping residents and colleagues safe
Lewisham Homes: Keeping residents and colleagues safe blog post

Lewisham Homes: Keeping residents and colleagues safe

Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Martin Ryan, Head of Environment at Lewisham Homes. Martin describes how his team sought to keep both residents and…

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MHS Homes: An award winning digital transformation with automation and self-serve

The UK housing sector often lags behind other industries when it comes to providing customers with online services. However, digital transformation through straight forward self-serve and automation can help revolutionise housing associations, by improving customer experience, allowing landlords to redeploy resources and giving actionable insight into…

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Read more about the article How Futures Housing Group are using digital to maximise person-to-person support for residents
How Futures Housing Group are using digital to maximise person-to-person support for residents blog post

How Futures Housing Group are using digital to maximise person-to-person support for residents

Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Nicola Hope, Director of Business Transformation at Futures Housing Group. Hope explains how the pandemic has paved the…

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Read more about the article Orbit Housing: Using tech to communicate with residents across 45,000 homes
Orbit Housing: Using tech to communicate with residents across 45,000 homes blog post

Orbit Housing: Using tech to communicate with residents across 45,000 homes

Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Andrew Richmond, Head of Communications at Orbit Group. Richmond recalls the leadership challenges faced in the initial lockdown…

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Read more about the article Bringing joy to residents’ lives using technology — Insight from RHP’s CEO
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Bringing joy to residents’ lives using technology — Insight from RHP’s CEO

Digital Ambitions for 2021 In this edition of our Spotlight on Housing series, we spoke to David Done OBE, Chief Executive of the award-winning housing association, RHP. David shares his ambition to…

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