Omnichannel Support
Talk to stakeholders on all your channels, from your website to WhatsApp and Facebook.
Be there for your stakeholders 24/7 with our live chat and chatbots for charities and nonprofits.
Let our artificial intelligence (AI) chatbots provide instant answers to common questions and signpost to your services.
Use our live chat platform to auto-translate queries and responses, making your support agents fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Talk to stakeholders on all your channels, from your website to WhatsApp and Facebook.
Stay on top of your stakeholders’ feedback; learn more about their needs and common frustrations.
Enable 24/7 self-service and automate answers to frequently asked questions.
Seamlessly escalate complex conversations to your live agents.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Live Agent + Live Chat and Charity Chatbot = Happy Stakeholders
Charities need to maintain constant communication with stakeholders. Fortunately, most messages are quick and easy to respond to.
Our chatbots can enable self-service on all your digital channels and help stakeholders:
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for charities and nonprofits.
Let Futr provide seamless handovers from your self-service options to your live agents in seconds.
We’ll even give your customer support teams multilingual live chat powers, allowing them to be fluent in over 120 languages — instantly.
Use your chat data to conduct sentiment analysis about your stakeholders — including frequent keywords and common requests — allowing you to serve them better.
Use our live chat and chatbot platform to stay ahead of your stakeholders’ needs. Your charity’s support staff will also have a dedicated account manager to assist you at all times.
Free 14-day trial
No credit card required
Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
At Futr, our chatbots use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our chatbots can enable self-service and help your stakeholders:
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Yes, Futr’s live chat solution allows users to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a user to your support team the next business day.
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with leading CRM systems, service desks and field management systems.
When it comes to charities and nonprofits, Futr supports leading customer service platforms such as Zendesk, Freshdesk, Jira Service Desk and LiveChat, among others.
You can also use your chatbots for fundraising, thanks to our integrations with payment platforms like Stripe and PayPal
Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your donor engagement channels, including WhatsApp, Instagram and Facebook Messenger.
We can also deploy chatbots to your intranet channels, including Slack and Microsoft Teams, to help you coordinate staff and volunteer activities.
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where agencies and organisations are required by law to provide services in Welsh and English.