Stay on top of your customers’ complaints and learn more about their most common frustrations.
Charities
Rally people to your cause with live chat and artificial intelligence chatbots
Be there for your stakeholders 24/7 with our live chat and chatbots for charities and nonprofits.
Let our artificial intelligence (AI) chatbots provide instant answers to common questions and signpost to your services.
Use our live chat platform to auto-translate queries and responses, making your support agents fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Our formula for 24/7 stakeholder support
Wait time
-
1
%
Top case drivers addressed with automation
1
%
Round the clock service
2
4/7
Additional agents hired
0
read our case studies
Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
Title Number #2
Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Case studies
Title Number #3
We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Transform your survey complete rates with charity chatbots
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Collect Feedback
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
charities
Be there for your stakeholders 24/7 with our live chat and chatbots for charities and nonprofits
Q&A Library
Provide round-the-clock support with our chatbots
Charities need to maintain constant communication with stakeholders. Fortunately, most messages are quick and easy to respond to.
Our chatbots can enable self-service on all your digital channels and help stakeholders:
- Donate to your cause
- Get help
- Find a support network
- Ask anything
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for charities and nonprofits.
Knowledge Search
Live chat superpowers for your customer service agents
Let Futr provide seamless handovers from your self-service options to your live agents in seconds.
We’ll even give your customer support teams multilingual live chat powers, allowing them to be fluent in over 120 languages — instantly.
Use your chat data to conduct sentiment analysis about your stakeholders — including frequent keywords and common requests — allowing you to serve them better.
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and chatbot technology built for humans, by humans
Use our live chat and charity chatbot platform to stay ahead of your stakeholders’ needs. Your charity’s support staff will also have a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us custom build
Step 2: We connect your data and existing backend systems
Step 3: We auto-generate your dialogue flows, test, train and deploy
Step 4: Review real-time analytics dashboards to iterate and show ROI
Frequently Asked Questions
What is a chatbot?
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
What can chatbots for charities and nonprofits do?
At Futr, our chatbots for nonprofits organization use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our chatbots can enable self-service and help your stakeholders:
- Learn about your cause
- Donate to your cause
- Seek help
- Find a support network
- Ask anything about your organisation.
What kind of pricing plans are available?
- Futr offers three plans:
Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features. - Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
What channels does Futr deploy to?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What languages does Futr support?
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.
