Denby Pottery: Improving customer experience with instant answers
Gill Hinds, E-commerce and CRO manager at Denby Pottery came to Futr, looking for a solution to enhance customer experience and the customer journey. For Denby, some key goals are…
eBook: The Futr Playbook for Implementing Customer Service Chatbots
This eBook explores how you can implement customer service chatbots and why it’s so important in today’s changing customer service landscape. “Instant” customer experience (CX) features powered by AI-enabled self-serve…
3 Reasons tourism businesses should use travel chatbots
Travel chatbots are transforming the hospitality and tourism sector, introducing new efficiencies by acting as virtual guides and booking assistants. But how exactly are travel chatbots doing this? After two…
4 of the most common customer service mistakes you may be making
The first two years of the pandemic have not only been a trying time for businesses in terms of revenue, but they’ve also been a period of trial and error…
The essential guide to travel technology in 2022: tools, use cases and tips
We live in the age of exciting travel technology. New innovations have changed how we travel, introducing new efficiencies and transforming the overall customer experience. But how exactly is this…