Get instant multilingual chat from your chatbots and live agents

Engage customers in their preferred language with our multilingual chat superpowers. Make your chatbots and live agents instantly fluent in more than 120 languages.

Support your customers worldwide and introduce a delightful layer of personalisation to their journey. It’s the perfect solution for organisations with multi-language websites and international operations.

Add a layer of seamless communication to your brand. No need to pay for slow and costly translation services.

Increase customer satisfaction by talking to users in their preferred language

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Multilingual Support

Our AI auto-translates questions and responses, making your chatbots and live agents fluent in 120+ languages.

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Chatbot Automation

Provide 24/7 self-serve and automate answers to frequently asked questions in multiple languages.

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Omnichannel Support

Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.

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Live Chat Handover

Escalate complex conversations from your chatbots to your language-agnostic live agents.

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Natural Language

Let multilingual chatbots interact with customers using natural language, creating a more engaging experience.

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Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

From government to business, our chatbots are used by over 1,000 organisations:

Multilingual chat feature example

Automatically translate inbound and outbound chat conversations

Futr’s multilingual chat solution auto-translates inbound and outbound messages in over 120 languages. 

When engaging a chatbot, a customer simply needs to choose their preferred language from a dropdown menu in the chat window.

When escalating the conversation to a live agent, our platform will translate the conversation to your live agent’s language and back to your customer — all in seconds.

Example conversational chatbot

Multilingual support that goes beyond simple translations

More than just simple translations, Futr’s multilingual chat solutions give your brand the ability to engage customers using natural language. 

Learn more about your customers using their words to have a better understanding of:

  • Intent
  • Slang
  • Typos
  • Context.
Multilingual chatbot example

Frictionless escalation to your now-multilingual live agent teams

Futr can instantly escalate complex and urgent conversations to a live agent on your team.

A chatbot can generate a ticket for a scheduled chat on the next business day during out-of-hours periods. 

Our live chat platform instantly recognises a customer’s language and provides the necessary translations. No need to worry about any increase in your average handle and turnaround times.

Chatbot knowledge base

Improve your knowledge base of multilingual chat queries

Futr’s AI and machine learning models learn from your customers’ most common queries in different languages. We’ll add them to your knowledge base at the end of every chat. 

As you mine more conversations for data, your chatbots will also get better at providing human-like responses and understanding the context of words and phrases in different languages.

Our chatbot platform’s backend also lets you track your customers’ overall mood based on common queries. Use sentiment analysis to understand your customers’ most pressing concerns and how they’re being dealt with.

Discover our live chat and chatbot features

Set up

Live chat
  • Unlimited seats
  • Available on platform or deployed within MS Teams
Management
  • Queueing
  • Chat Assignment
  • Availability look-up
  • Preview chat history

Deployment

Channels

Receive live chat from:

  • Web / intranet pop-up
  • Facebook Messenger
  • WeChat
  • Text
  • WhatsApp
  • Telegram
  • Email
  • Skype
  • Viber
  • Microsoft Teams
  • Slack
Security

Data encryption in transit and at rest

Usage

Languages
  • 120+ languages
  • Auto-detected
  • Auto-translated
Usage levels
  • Unlimited users
  • Unlimited chat interactions
  • Fixed price to budget
Availability

24/7

Manage

Analytics

Rich insights including:

  • Usage analysis
  • Content analysis
  • Conversation analysis
  • Channel analysis
  • Language analysis
  • Sentiment analysis
Iterate

Action prompts to help

  • Update and manage content
  • Fill missing content
  • Drive internal knowledge campaigns

Start now with a no-risk 4-week trial