This eBook explores how you can implement customer service chatbots and why it’s so important in today’s changing customer service landscape. “Instant” customer experience (CX) features powered by AI-enabled self-serve…
The shift in giving caused by COVID-19 represents a turning point for charities. As social distancing guidelines and a decline in cash donations forced nonprofits to fundraise in digital environments,…
The retail sector has seen massive disruption in the last decade. The emergence of eCommerce combined with evolving consumer demands has seen some of the biggest names in retail collapse. The impact…
The trend of digital transformation in the social housing sector has been years in the making, driven largely by a desire for efficiency and cost reduction. But the pandemic represents…
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