Enhancing Superdrug’s Customer Experience with AI Chat
Self-serve AI Chat Solution Delivers Significant Efficiencies Superdrug is the one of the largest health and beauty retailers in the UK with over 800 stores. The company's focus is on providing…
Futr AI - September Blog 2 Header
Benefits Of Incorporating Conversational AI For Business
Powered by natural language processing (NLP), conversational AI is an advanced technology capable of simulating human speech and interactions. Although this technology is relatively recent, it has developed so quickly…
Futr AI - September Blog 1 Header
6 Best Live Chat Software Solutions for eCommerce Stores
Live chats play a vital role in helping your eCommerce business stand out from the crowd, guarantee stellar customer support, and ultimately build the foundations of long-term success. But, with…
Futr AI - August Blog 2 Header
Unlocking Efficiency: How the Best AI Chatbots Streamline Customer Support for High Street Retailers
Over the past years, the high street retail market has undergone a profound transformation. During the pandemic, people turned to online portals for their shopping sprees, while after the restrictions…
Futr AI - August Blog 1 Header
AI vs. Humans: Striking the Perfect Balance in Customer Support
AI-powered support and chatbots represent an essential tool to elevate your customer service strategy, provide an even better experience to retail customers, and ultimately remain competitive in today’s fast-changing market. …
7 Ways Chat Service Software Can Reduce Operating Costs for Customer Support Teams
When it comes down to setting your retail venture above the competition, nothing matters as much as your customer service strategy. According to statistics, businesses that view customer service as…
Futr AI - July Blog 1 Header - retail
Cost-Saving Solutions: How Chatbots in Retail Improve Customer Service Efficiency
The world of retail is changing at an unprecedented speed. Today, most consumers are looking for a hyper-convenient digital experience. Because of this, it isn’t surprising that over the past…
Using AI to Drive Cost Savings at Denby Pottery
AI Frees Up Customer Service Team from Routine Inquiries Denby Pottery is one of the most esteemed manufacturers of stoneware and pottery in the UK, with a rich history spanning…
Futr AI - April Blog 1 header image
15 Up-and-Coming Trends About Intelligent Chatbots
Artificial intelligence is dominating the headlines in 2023. Generative AI and chatbots are profoundly impacting marketing, public organisations, retailers, and even universities. This post explores 15 up-and-coming intelligent chatbot trends.…
Denby Pottery: Improving customer experience with instant answers
Gill Hinds, E-commerce and CRO manager at Denby Pottery came to Futr, looking for a solution to enhance customer experience and the customer journey. For Denby, some key goals are…