Denby Pottery: Improving customer experience with instant answers
Gill Hinds, E-commerce and CRO manager at Denby Pottery came to Futr, looking for a solution to enhance customer experience and the customer journey. For Denby, some key goals are…
6 of the most exciting retail technology trends to watch out for in 2022 blog post
6 of the most exciting retail technology trends to watch out for in 2022
While we are still living in the midst of a Global Pandemic, restrictions are lifted in most places and the world is getting used to the “new normal”. But what…
5 Great examples of eCommerce chatbots in action blog post
5 Great examples of eCommerce chatbots in action
More brands are using chatbots than ever. The growing popularity of eCommerce and retail chatbots is largely due to their effectiveness at managing customer queries quickly while also boosting sales…
Lovehoney — Making the most of changes in retail during lockdown blog post
Lovehoney — Making the most of changes in retail during lockdown
Spotlight on Retail In this edition of our Spotlight on Retail series, we spoke to Debbie Bond, the COO at Lovehoney who shared how they’ve been able to implement tech foundations during lockdown…
A 2022 guide to digital transformation in retail blog post
A 2022 guide to digital transformation in retail
Digital transformation in retail has come under focus over the past two years in the wake of disruptions and swift changes in customer behaviours caused by the COVID-19 pandemic. But…
eBook: The ultimate guide to chatbots in the retail industry
The retail sector has seen massive disruption in the last decade. The emergence of eCommerce combined with evolving consumer demands has seen some of the biggest names in retail collapse. The impact…
Perfecting agile channel strategy in the evolving world of retail blog post
Perfecting agile channel strategy in the evolving world of retail
In this Spotlight in Retail interview, we spoke with retail expert and leader Lars Axelsson. With over 20 years of experience working in the retail sector, Lars has built up a wealth…
Mango: Exceptional customer experience in the changing world of retail blog post
Mango: Exceptional customer experience in the changing world of retail
In our recent Retail Spotlight, we spoke to Diego Sebastian, Customer Experience Director at Mango. Diego joins Futr’s Retail Lead, Simone Oloman, to reflect on how retail has changed and share his insight on how to provide…
ISAWITFIRST: Elevating the role of technology in customer service blog post
ISAWITFIRST: Elevating the role of technology in customer service
In our recent Spotlight on Retail interview, we spoke to Andrew Stevenson-Thorpe, Co-founder and CTO at ISAWITFIRST (ISAW). Andrew shares his insight on the important role technology and innovation has played in improving…
Mamas & Papas — Living in a digital world blog post
Mamas & Papas — Living in a digital world
Retail Spotlight Series In our latest Spotlight on Retail, we were very lucky to speak with Nathan Williams, the COO of Mamas & Papas about the changes they made to service their customers…