Introducing ‘Collective Intelligence’ in Live Chat – Futr AI’s Game-Changing New Feature

A Lifeline for Organisations in Economic Downturns

In an era where customer service is increasingly becoming the battleground for business success, Futr AI has introduced a revolutionary feature in its live chat Software as a Service (SaaS) – ‘Collective Intelligence TM.’

This innovation is not just a technological advancement; it’s a strategic tool that empowers organisations to excel in customer service, especially critical during the current economic downturn. This feature represents a significant leap in how customer interactions are managed and optimised, providing a robust solution for businesses seeking to maintain a competitive edge in a challenging market.

What is Collective Intelligence TM in Live Chat?

Imagine a system where every query from an end user is not just answered but enriched by the accumulated wisdom of an entire organisation. This is what Futr AI’s Collective Intelligence TM feature offers. It analyses incoming messages and generates responses based on a client’s unique Large Language Model (LLM), which incorporates a vast array of data sources, including Q&As, PDFs, website content, and transcripts from experienced agents. This approach, as highlighted in a Forbes article on the importance of Customer Service in the digital age, underscores the critical need to leverage advanced technology for enhanced customer interactions. By tapping into a rich repository of knowledge, Futr AI ensures that every customer interaction is informed, accurate, and reflective of the company’s collective expertise, significantly enhancing the quality of customer service.

Transforming Training and Service Consistency

In these challenging economic times, the ability to quickly and effectively train new agents is more crucial than ever. According to insights from Harvard Business Review’s article on training new employees effectively, rapid and efficient training is a key driver for business adaptability and success. Futr AI’s feature is in perfect alignment with this need, significantly reducing training time for new agents and ensuring consistent quality of service, regardless of an agent’s experience level. This is particularly important in industries where service quality can directly impact customer loyalty and business reputation. The collective knowledge feature serves as a bridge, quickly bringing new agents up to speed with the nuanced understanding that usually takes years to develop, thereby maintaining a high standard of service.

Navigating Economic Fluctuations with Agility

The current economic landscape demands businesses to be agile and responsive. The Economist, in an article discussing adapting to economic fluctuations in business, emphasises the necessity for businesses to adapt their staffing and operational strategies in response to economic changes. Futr AI’s live chat feature perfectly addresses this need, allowing companies to dynamically adjust their staffing without compromising on service quality. This adaptability is essential not just for survival but for thriving in fluctuating markets. By ensuring that the quality of customer service remains high, regardless of staffing changes, Futr AI’s solution helps businesses maintain customer trust and loyalty, which are invaluable in turbulent economic times.

Maximising Investment and Intellectual Capital

Investing in staff training and development has always been a pivotal aspect of business growth. However, with Futr AI’s collective knowledge, the return on this investment reaches unprecedented levels. Every interaction and experience becomes part of the organisation’s intellectual capital, a concept extensively detailed by Investopedia in their article on the value of Intellectual Capital in business. This intellectual capital becomes a continuously growing resource that enriches the customer service experience. In an age where knowledge and information are key business assets, this feature ensures that a company’s investment in its employees translates into a tangible and enduring resource, enhancing both the quality of customer interactions and the overall value of the organisation.

Upholding High Service Standards

Maintaining high service standards, especially during times of change and uncertainty, is vital for customer satisfaction and business sustainability. McKinsey & Company, in their article on strategies for maintaining high service standards, highlights how consistency is key to building and maintaining customer trust and loyalty. Futr AI’s collective knowledge feature ensures that organisations can uphold these standards effortlessly, even in the face of staffing changes or market fluctuations. This consistent level of service is crucial for building long-term customer relationships and establishing a reputation for reliability and excellence in customer service.


In conclusion, Futr AI’s Collective Intelligence TM feature in live chat is not just an innovation; it’s a vital tool for organisations aiming to thrive in today’s competitive and economically challenging environment.

By harnessing the power of collective intelligence, companies can ensure consistent, efficient, and effective customer service, setting the stage for sustained growth and success.

This feature represents a significant strategic advantage for businesses, providing them with the tools to navigate the complexities of modern customer service demands and economic uncertainties with confidence and agility.

Find out more now about this awesome feature, and how it can transform your organisation’s service provision. 

Customer stories

Futr is a VC backed tech start-up with the mission of delivering superpowers to support teams everywhere.  Futr’s superpowers are transforming the way organisations serve their audiences.

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