Omnichannel Support
Talk to customers on any channel, from your website to Facebook Messenger and Amazon Alexa.
Live chat and AI chatbots for housing associations
Be there for your residents 24/7 with our live chat and chatbot platform.
Futr’s chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Book a repair
Alteration
Noisy neighbour
Shared Ownership
Key Worker
Pay rent
What’s my rent balance?
Right to acquire
I need help
I need a property
Engage your residents with live chat and chatbots for social housing
Collect Feedback
Stay on top of your residents’ complaints and learn more about their most common frustrations.
Reduce Wait Times
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Housing Management Integrations
Integrate our live chat and chatbot platform with your existing social housing software.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
The happy resident formula
Agent + Automation = Happy Residents
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired
Don’t leave your residents hanging
Residents can be demanding, but who can blame them? We all want instant answers to our questions.
Fortunately, over 80% of housing and letting queries relate to just a handful of frequently asked questions.
With Futr’s live chat and AI chatbot platform, you can respond to common queries instantly on all digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Hey there 👋 , I’m House your virtual assistant. How can I help you today?
| How do I top-up my electricity?
Tailor-made self-service for UK housing associations
Our live chat and chatbot platform uses real-world queries from housing association residents and answers from front-line customer service representatives.
Provide customer self-service, reduce call volumes and create the customer experience your residents deserve. Help your residents:
- Apply for a home
- Pay rent
- File a complaint
- Set appointments for repairs
- Report ASB.
Choose from 200+ integrations for the housing sector.
Hey there 👋, I’m House your virtual assistant. How can I help you today?
How much is my current rent?
Happy to help, whats your 19 digit payment reference number?
xxxx-xxxx-xxxxx-xxxx
Thanks, please can you confirm your DOB
11/04/1974
Thanks John, your rent is currently £325 in arrears.
- Last name
- Smith
- Date of Birth
- 11/04/1974
- Address
- 1468 ABC Dr.
- Status
- Pending
- Rent
- £325
Supercharge your housing agents with live chat powers
Use our live chat platform to escalate urgent queries that need human attention to your live agents. We’ll even give your customer service team the power to reply to messages in over 120 languages — translated instantly.
We’ll also help you conduct sentiment analysis about your residents — including frequent queries and common challenges — allowing you to serve them better.
Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
Don’t leave your residents heartbroken.
Speak to Kitty to hear how she can help.
Live chat and chatbot technology built for humans, by humans
Use our live chat and chatbot platform to stay ahead of your residents’ needs. We’ll also provide your housing association with a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us custom build
We connect your data and existing backend systems
We auto-generate your dialogue flows, test, train and deploy
Review real-time analytics dashboards to iterate and show ROI