Take resident experience to new heights

Your residents need you more than ever. Be there 24/7, by introducing our automation first strategy.

Answer 80%+ of customer inquiries instantly, with Futr’s AI-Powered housing chatbot.

Reach your digital self serve goals today.

Book a repair

Alteration

Noisy neighbour

Shared Ownership

Key Worker

Pay rent

What’s my rent balance?

Right to acquire

I need help

I need a property

“COVID has led to our customers not only becoming more receptive to digital engagement, but actively seeking it in place of traditional channels. Futr acts as a key part of our digital offering.”

Carol Crathorne, Service Transformation Manager

“Our experience engaging with Futr and the support given is one of the best we’ve ever had.”

Ryan Heseltine, Solutions Architect

“Futr’s extensive bank of housing-specific questions and industry knowledge really helped us setup the chatbot quickly and very successfully.”

Michael McGeoch, Contact Centre Team Manager

“Being able to provide 24/7, automated support in any language greatly benefits our customers whilst reducing our contact costs.”

Ryan Heseltine, Solutions Architect

“A main goal from our digital channels strategy is to offer customers something available 24/7. Futr’s automate-first approach is a big win for us.”

Mark Welsh, Core Systems Manager

“Futr’s dashboard and analytics allows us to learn more about our customers every week.”

Michael McGeoch, Contact Centre Team Manager

Don’t leave your residents hanging

Residents can be demanding, but who can blame them. We all want instant answers to questions.

The good news is that 80% of resident queries relate to just a handful of problems.

No need to extend support times or hire more agents. Let residents self-serve, day or night.

Hey there 👋 , I’m House your virtual assistant. How can I help you today?

Pay rent

Book a repair

Report anti-social behaviour

What is my rent balance

Ask anything

| How do I top-up my electricity?

Self service – tailor made

Anytime, anywhere, let your customers:

• Pay rent
• Make a complaint
• Book a repair
• Report ASB
• Apply for a home

You’re good to go with 200+ integrations
pre-built and ready to deploy.

Hey there 👋, I’m House your virtual assistant. How can I help you today?

How much is my current rent?

Happy to help, whats your 19 digit payment reference number?

xxxx-xxxx-xxxxx-xxxx

Thanks, please can you confirm your DOB

11/04/1974 circle

Thanks John, your rent is currently £325 in arrears.

Last name: Smith
Date of Birth: 11/04/1974
Address: 1468 ABC Dr.
Status: Pending
Rent: £325

Super charge your customer service agents

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

From Web to WhatsApp, enable your residents to self-serve by signposting to new tools and customer portals

And let your agents focus on the residents that need them most.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?

No problem, transferring you to speak to someone now, you’re 3rd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

The happy resident formula

Agent + Automation = Happy Residents

25%

Wait times down

80%

Top case drivers addressed with automation

24/7

Round the clock service

Additional agents hired

“It’s a super system that’s really easy to setup – everything’s run very smoothly.”

Carol Crathorne, Service Transformation Manager, Believe Housing

Don’t leave your residents heartbroken.
Speak to Kitty to hear how she can help

Kitty Hadaway

UK Housing Lead

Speak to Kitty today

Automation built for humans, by humans.

Stay ahead of your residents’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

Deploy our bank of over 1,000 questions

Tag your quick fire top FAQ

Go live with your bot

Put self-service at the heart of your
customer service strategy.

Book your free demo

Housing in focus