Omnichannel Support
Talk to customers on any channel, from your website to Facebook Messenger and Amazon Alexa.
Be there for your residents 24/7 with our live chat and chatbot platform.
Futr’s chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Talk to customers on any channel, from your website to Facebook Messenger and Amazon Alexa.
Stay on top of your residents’ complaints and learn more about their most common frustrations.
Enable 24/7 self-service and automate answers to frequently asked questions.
Seamlessly escalate complex conversations to your live agents.
Integrate our live chat and chatbot platform with your existing social housing software.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Agent + Automation = Happy Residents
Residents can be demanding, but who can blame them? We all want instant answers to our questions.
Fortunately, over 80% of housing and letting queries relate to just a handful of frequently asked questions.
With Futr’s live chat and AI chatbot platform, you can respond to common queries instantly on all digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Our live chat and chatbot platform uses real-world queries from housing association residents and answers from front-line customer service representatives.
Provide customer self-service, reduce call volumes and create the customer experience your residents deserve. Help your residents:
Choose from 200+ integrations for the housing sector.
Use our live chat platform to escalate urgent queries that need human attention to your live agents. We’ll even give your customer service team the power to reply to messages in over 120 languages — translated instantly.
We’ll also help you conduct sentiment analysis about your residents — including frequent queries and common challenges — allowing you to serve them better.
Use our live chat and chatbot platform to stay ahead of your residents’ needs. We’ll also provide your housing association with a dedicated account manager to assist you at all times.
Free four-week trial
No credit card required
Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
At Futr, our housing chatbots use advanced algorithms to engage residents and answer frequently asked questions in the social housing sector. Our chatbots can also signpost to core housing services, allowing residents to:
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Yes, Futr’s live chat solution allows residents to seamlessly escalate a conversation with a chatbot to a live agent. Out of hours, your chatbot can generate a ticket and connect residents with a live agent the next business day.
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems. When it comes to the social housing sector, Futr supports the industry’s leading housing management systems, including Northgate, Orchard, Capita, Aareon, Civica and Dynamics 365, among others.
Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your resident support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your organisation’s intranet channels, including Slack and Microsoft Teams.
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more. Futr also supports Cymraeg/Welsh — a critical feature in Wales, where social landlords are required by law to provide services in Welsh and English.