Live chat and conversational chatbots for housing

Be there for your residents 24/7 with our live chat and chatbot platform.

Futr’s chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages.

Request a demo today and get a FREE four-week trial.

Book a repair

Alteration

Noisy neighbour

Shared Ownership

Key Worker

Pay rent

What’s my rent balance?

Right to acquire

I need help

I need a property

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Engage your residents with live chat and chatbots for social housing

Omnichannel Support

Talk to customers on any channel, from your website to Facebook Messenger and Amazon Alexa.

Collect Feedback

Stay on top of your residents’ complaints and learn more about their most common frustrations.

Reduce Wait Times

Enable 24/7 self-service and automate answers to frequently asked questions.

Live Chat Handover

Seamlessly escalate complex conversations to your live agents.

Housing Management Integrations

Integrate our live chat and chatbot platform with your existing social housing software.

Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy resident formula

Agent + Automation = Happy Residents

25%

Wait times down

80%

Top case drivers addressed with automation

24/7

Round the clock service

Additional agents hired

“COVID has led to our customers not only becoming more receptive to digital engagement, but actively seeking it in place of traditional channels. Futr acts as a key part of our digital offering.”

Carol Crathorne, Service Transformation Manager

“Our experience engaging with Futr and the support given is one of the best we’ve ever had.”

Ryan Heseltine, Solutions Architect

“Futr’s extensive bank of housing-specific questions and industry knowledge really helped us setup the chatbot quickly and very successfully.”

Michael McGeoch, Contact Centre Team Manager

“Over a third of our enquiries via the chatbot have been outside our contact hours. Without Futr, customers wouldn’t get the support they needed at the time they needed it.”

Warren Brierley, Head of Customer Experience

“A main goal from our digital channels strategy is to offer customers something available 24/7. Futr’s automate-first approach is a big win for us.”

Mark Welsh, Core Systems Manager

“Being able to provide 24/7, automated support in any language greatly benefits our customers whilst reducing our contact costs.”

Ryan Heseltine, Solutions Architect

“Futr’s dashboard and analytics allows us to learn more about our customers every week.”

Michael McGeoch, Contact Centre Team Manager

“There are various providers who talk about building chatbots. However, Futr is a solution that is proven and effective in the housing sector.”

Warren Brierley, Head of Customer Experience

Don’t leave your residents hanging

Residents can be demanding, but who can blame them? We all want instant answers to our questions.

Fortunately, over 80% of housing and letting queries relate to just a handful of frequently asked questions.

With Futr’s live chat and AI chatbot platform, you can respond to common queries instantly on all digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.

Hey there 👋 , I’m House your virtual assistant. How can I help you today?

Pay rent

Book a repair

Report anti-social behaviour

What is my rent balance

Ask anything

| How do I top-up my electricity?

Tailor-made self-service for UK housing associations

Our live chat and chatbot platform uses real-world queries from housing association residents and answers from front-line customer service representatives.

Provide customer self-service, reduce call volumes and create the customer experience your residents deserve. Help your residents:

Apply for a home
Pay rent
File a complaint
Set appointments for repairs
Report ASB.

Choose from 200+ integrations for the housing sector.

Hey there 👋, I’m House your virtual assistant. How can I help you today?

How much is my current rent?

Happy to help, whats your 19 digit payment reference number?

xxxx-xxxx-xxxxx-xxxx

Thanks, please can you confirm your DOB

11/04/1974 circle

Thanks John, your rent is currently £325 in arrears.

Last name: Smith
Date of Birth: 11/04/1974
Address: 1468 ABC Dr.
Status: Pending
Rent: £325

Supercharge your housing agents with live chat powers

Use our live chat platform to escalate urgent queries that need human attention to your live agents. We’ll even give your customer service team the power to reply to messages in over 120 languages — translated instantly.

We’ll also help you conduct sentiment analysis about your residents — including frequent queries and common challenges — allowing you to serve them better.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?

No problem, transferring you to speak to someone now, you’re 3rd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

Don’t leave your residents heartbroken.
Speak to Kitty to hear how she can help.

Kitty Hadaway

UK Housing Lead

Speak to Kitty Today

Live chat and chatbot technology built for humans, by humans

Use our live chat and chatbot platform to stay ahead of your residents’ needs. We’ll also provide your housing association with a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us custom build

We connect your data and existing backend systems

We auto-generate your dialogue flows, test, train and deploy

Review real-time analytics dashboards to iterate and show ROI