Housing

Be there for your stakeholders 24/7 with our live chat

Live chat & conversational chatbots for housing

Be there for your stakeholders 24/7 with our live chat and chatbots for housing and properties.

Futr’s housing chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages.

Request a demo today and get a FREE four-week trial.

The happy resident formula
- 1 %
Wait time
1 %
Top case drivers addressed with automation
2 4/7
Round the clock service
0
Additional agents hired
read our case studies
Case Studies

Case studies

Title Number #1

Through extensive experience and broad expertise, we always offer the highest quality our clients can get.

Case studies

Title Number #2

Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.

Case studies

Title Number #3

We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features

Transform your survey complete rates with housing chatbots

Omnichannel Surveys

Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.

Collect Feedback

Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.

Reduce Wait Times

Bring surveys to digital chat channels and see an instant uplift in open and completion rates.

Live Chat Handover

Automatically validate and secure your customer data as it comes through the chat and into your systems.

Housing Management Integrations

Integrate our live chat and chatbot platform with your existing social housing software.

Multi-Language Support

Make your customer surveys available in 120+ languages straight away.

Features

Discover our live chat and chatbot features

Housing

Be there for your residents 24/7 with our live chat and chatbot platform

respond instantly on all digital channels

Don’t leave your residents hanging

Residents can be demanding, but who can blame them? We all want instant answers to our questions.

Fortunately, over 80% of housing and letting queries relate to just a handful of frequently asked questions.

With Futr’s live chat for housing and AI chatbot platform, you can respond to common queries instantly on all digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.

Bring self-service features to your banking customers
Over 200 chatbot integrations for banks
Knowledge Search

Tailor-made self-service for UK housing associations

Our live chat and chatbot platform for property management automation uses real-world queries from housing association residents and answers from front-line customer service representatives.

Provide customer self-service, reduce call volumes and create the customer experience your residents deserve. Help your residents:

  • Apply for a home
  • Pay rent
  • File a complaint
  • Set appointments for repairs
  • Report ASB

Choose from 200+ integrations for the housing sector.

reply to messages in over 120 languages

Supercharge your housing agents with live chat powers

Use our live chat platform to escalate urgent queries that need human attention to your live agents. We’ll even give your customer service team the power to reply to messages in over 120 languages — translated instantly.

We’ll also help you conduct sentiment analysis about your residents — including frequent queries and common challenges — allowing you to serve them better.

Bring self-service features to your banking customers
Chatbot automation

Provide instant answers to common questions 24/7

Bring self-service features to your banking customers

Over 80% of queries about bank services relate to just a handful of frequently asked questions. 

Over 200 chatbot integrations for banks

Choose from 200+ chatbot integrations for banks and financial institutions. 

Live chat superpowers for your customer service agents

Futr integrates with any live chat software to escalate urgent bank queries to your live agents. 

Our simple process

Live chat and chatbot technology built for humans, by humans

Use our live chat for real estate and housing to stay ahead of your stakeholders’ needs. Your property support staff will also have a dedicated account manager to assist you at all times.

Step 1: Deploy an off-the-shelf solution or let us custom build
Step 2: We connect your data and existing backend systems
Step 3: We auto-generate your dialogue flows, test, train and deploy
Step 4: Review real-time analytics dashboards to iterate and show ROI
Frequently Asked Questions

A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.

At Futr, our housing chatbots use advanced algorithms to engage residents and answer frequently asked questions in the social housing sector. Our ai chatbots can also signpost to core housing services, allowing residents to:
  • Schedule repairs
  • Report ASB
  • File a complaint
  • Provide feedback, all within the chat.
  • Futr offers three plans:
    Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features.
  • Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
  • Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.

Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.

Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.

Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems. When it comes to the social housing sector, Futr supports the industry’s leading housing management systems, including Northgate, Orchard, Capita, Aareon, Civica and Dynamics 365, among others. 

Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.

When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.

Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.