Live chat and conversational chatbots for housing

Be there for your residents 24/7 with our live chat and chatbot platform. 

Futr’s chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages.

Request a demo today and get a FREE four-week trial.

Book a repair
Noisy neighbour
Shared Ownership
Key Worker
Pay rent
What’s my rent balance?
Right to acquire
I need help
I need a property

Engage your residents with live chat and chatbots for social housing

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Omnichannel Support

Talk to customers on any channel, from your website to Facebook Messenger and Amazon Alexa.

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Collect Feedback

Stay on top of your residents’ complaints and learn more about their most common frustrations.

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Reduce Wait Times

Enable 24/7 self-service and automate answers to frequently asked questions.

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Live Chat Handover

Seamlessly escalate complex conversations to your live agents.

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Housing Management Integrations

Integrate our live chat and chatbot platform with your existing social housing software.

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Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy resident formula

Agent + Automation = Happy Residents

Wait times down
Top case drivers addressed with automation
Round the clock service
Additional agents hired

Don’t leave your residents hanging

Residents can be demanding, but who can blame them? We all want instant answers to our questions.

Fortunately, over 80% of housing and letting queries relate to just a handful of frequently asked questions

With Futr’s live chat and AI chatbot platform, you can respond to common queries instantly on all digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.

Hey there 👋 , I’m House your virtual assistant. How can I help you today?
Pay rent
Book a repair
Report anti-social behaviour
What is my rent balance
Ask anything
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| How do I top-up my electricity?

Tailor-made self-service for UK housing associations

Our live chat and chatbot platform uses real-world queries from housing association residents and answers from front-line customer service representatives. 

Provide customer self-service, reduce call volumes and create the customer experience your residents deserve. Help your residents:

  • Apply for a home
  • Pay rent
  • File a complaint
  • Set appointments for repairs 
  • Report ASB.

Choose from 200+ integrations for the housing sector.

Hey there 👋, I’m House your virtual assistant. How can I help you today?
How much is my current rent?
Happy to help, whats your 19 digit payment reference number?
Thanks, please can you confirm your DOB
11/04/1974 circle
Thanks John, your rent is currently £325 in arrears.
Last name
Date of Birth
11/04/1974 circle
1468 ABC Dr.

Supercharge your housing agents with live chat powers

Use our live chat platform to escalate urgent queries that need human attention to your live agents. We’ll even give your customer service team the power to reply to messages in over 120 languages — translated instantly.

We’ll also help you conduct sentiment analysis about your residents — including frequent queries and common challenges — allowing you to serve them better.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

Live chat and chatbot technology built for humans, by humans

Use our live chat and chatbot platform to stay ahead of your residents’ needs. We’ll also provide your housing association with a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us custom build
We connect your data and existing backend systems
We auto-generate your dialogue flows, test, train and deploy
Review real-time analytics dashboards to iterate and show ROI
Start a free Futr trial and
build your first chatbot today!
  • Free four-week trial

  • No credit card required

Frequently Asked Questions

Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.

You can also go straight to the FAQs below.

What is a chatbot?

A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.

What can housing chatbots do?

At Futr, our housing chatbots use advanced algorithms to engage residents and answer frequently asked questions in the social housing sector. Our chatbots can also signpost to core housing services, allowing residents to:

  • Schedule repairs
  • Report ASB
  • File a complaint
  • Provide feedback, all within the chat.

Does Futr offer a free trial?

Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.

Does Futr offer live chat?

Yes, Futr’s live chat solution allows residents to seamlessly escalate a conversation with a chatbot to a live agent. Out of hours, your chatbot can generate a ticket and connect residents with a live agent the next business day.

Does Futr offer integrations?

Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems. When it comes to the social housing sector, Futr supports the industry’s leading housing management systems, including Northgate, Orchard, Capita, Aareon, Civica and Dynamics 365, among others.

What channels does Futr deploy to?

Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your resident support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your organisation’s intranet channels, including Slack and Microsoft Teams.

What languages does Futr support?

Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more. Futr also supports Cymraeg/Welsh — a critical feature in Wales, where social landlords are required by law to provide services in Welsh and English.