Don’t leave your citizens waiting on hold

Your citizens need you more than ever. Be there 24/7, by introducing our automation first strategy.

Answer 80%+ of inquiries instantly, with Futr’s AI-Powered chatbot, and reach your digital self serve goals today.

Pay a parking ticket

When is bin day?

Noisy neighbour

Right to buy

Covid guidance

Pay council tax

What’s my balance?

Local elections

Is the tip open?

I need a property

“We are only scratching the surface in terms of the product’s functionality. I really like Futr’s product architecture. It’s like an intelligence broker system which can work with any eco system, including future ones.”

Ricky Morton, Digital Transformation

“Excited to be working with @futr.ai in the development of Breckland Council new artificial intelligence chat-bot. ”

Ross Bangs, Innovation manager

“The ability to incorporate an advanced translation system is useful for us as there are 100+ languages spoken in Newham.”

Ricky Morton, Digital Transformation

Being on hold is no fun…

Citizens can be demanding, but who can blame them. We all want instant answers to questions.

The good news is that 80% of queries relate to just a handful of problems.

No need to extend support times or hire more agents. Let residents self-serve, day or night.

Hey there 👋 , I’m your Council’s virtual assistant. How can I help you today?

Pay council tax

Waste and environmental

Anti-social behaviour

Parking

Ask anything

| How do I register a death?

Super charge your customer service agents

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

From Web to WhatsApp, enable your residents to self-serve by signposting to new tools and customer portals

And let your agents focus on the residents that need them most.

Thanks for that, I would also like to discuss my right to buy my property. Can you transfer to an agent please?

No problem, transferring you to speak to someone now, you’re 2nd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

The happy support formula

Agent + Automation = Happy Citizens

25%

Wait times down

80%

Top case drivers addressed with automation

24/7

Round the clock service

Additional agents hired

“We receive in excess of 440k calls to the contact centre each year – with a huge number of common questions.”

Ron Springer, Head of Customer Services, Newham Council

Don’t leave your residents heartbroken
Speak to Kitty to hear how he can help

Kitty Hadaway

EMEA Local Authorities Lead

Speak to Kitty today

Automation built for humans, by humans.

Stay ahead of your citizens’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

Review our bank of over 1,000 council questions

Tag your quick fire top FAQ

Test & go live with your bot

Review real-time analytics to evidence ROI

Put self-service at the heart of your
customer service strategy.

Go automation first