Don’t leave your citizens waiting on hold

Your citizens need you more than ever. Be there 24/7, by introducing our automation first strategy.

Answer 80%+ of inquiries instantly, with Futr’s AI-Powered chatbot, and reach your digital self serve goals today.

Pay a parking ticket
When is bin day?
Noisy neighbour
Right to buy
Covid guidance
Pay council tax
What’s my balance?
Local elections
Is the tip open?
I need a property

Being on hold is no fun…

Citizens can be demanding, but who can blame them. We all want instant answers to questions.

The good news is that 80% of queries relate to just a handful of problems.

No need to extend support times or hire more agents. Let residents self-serve, day or night.
Hey there 👋 , I’m your Council’s virtual assistant. How can I help you today?
Pay council tax
Waste and environmental
Anti-social behaviour
Ask anything
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| How do I register a death?

Super charge your customer service agents

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

From Web to WhatsApp, enable your residents to self-serve by signposting to new tools and customer portals

And let your agents focus on the residents that need them most.

Thanks for that, I would also like to discuss my right to buy my property. Can you transfer to an agent please?
No problem, transferring you to speak to someone now, you’re 2nd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

The happy support formula

Agent + Automation = Happy Citizens

Wait times down
Top case drivers addressed with automation
Round the clock service
Additional agents hired

“We receive in excess of 440k calls to the contact centre each year – with a huge number of common questions.”

Ron Springer, Head of Customer Services, Newham Council

Don’t leave your residents heartbroken
Speak to Kitty to hear how he can help


Kitty Hadaway

EMEA Local Authorities Lead

Speak to Kitty today

Automation built for humans, by humans. 

Stay ahead of your citizens’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

Review our bank of over 1,000 council questions
Tag your quick fire top FAQ
Test & go live with your bot
Review real-time analytics to evidence ROI

Put self-service at the heart of your
customer service strategy.