Make your council services more accessible with live chat and customer support chatbots

Be there for your constituents 24/7 with our live chat and customer support chatbot platform. 

Deploy a chatbot to answer 80% of council inquiries instantly and roll out self-service features. 

Use our live chat solution to auto-translate questions and replies, making your live agents fluent in over 120 languages.

Request a demo today and get a FREE four-week trial.

Pay a parking ticket
When is bin day?
Noisy neighbour
Right to buy
Covid guidance
Pay council tax
What’s my balance?
Local elections
Is the tip open?
I need a property

Reduce call volumes and wait times with live chat and chatbots for councils

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Omnichannel Support

Talk to residents on all your digital channels, from your council website to WhatsApp and Facebook.

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Collect Feedback

Stay on top of your residents’ feedback and learn what council services they need most

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Reduce Wait Times

Enable 24/7 self-service and automate answers to frequently asked questions.

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Live Chat Handover

Seamlessly escalate complex conversations to your council’s live agents.

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Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

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Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy citizen formula

Live Agent + Council Chatbot = Happy Citizens

25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired

Let citizens self-serve with a council chatbot

Over 80% of council queries from citizens relate to just a handful of frequently asked questions. With Futr, you can enable self-service on all your digital channels and help your citizens:

  • Pay council tax
  • Pay for parking
  • Schedule waste collection
  • Report suspicious activity.

There’s no need to hire more live agents. Choose from 200+ chatbot integrations for local governments.

Hey there 👋 , I’m your Council’s virtual assistant. How can I help you today?
Pay council tax
Waste and environmental
Anti-social behaviour
Parking
Ask anything
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| How do I register a death?

Supercharge your council support team with live chat powers

Use our live chat platform to focus on citizens that need your attention. 

Our live chat solution enables your council support teams to become fluent in over 120 languages — instantly.

We’ll also help you conduct sentiment analysis about your citizens — including frequent queries and common challenges — allowing you to serve them better.

Thanks for that, I would also like to discuss my right to buy my property. Can you transfer to an agent please?
No problem, transferring you to speak to someone now, you’re 2nd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

Be there for your constituents 24/7.
Speak to Kitty to get started.

Kitty

Kitty Hadaway

EMEA Local Authorities Lead

Speak to Kitty today

Live chat and chatbot technology built for humans, by humans

Use our live chat and chatbot platform to stay ahead of your constituents’ needs. Your council’s support staff will also have a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us custom build
We connect your data and existing backend systems
We auto-generate your dialogue flows, test, train and deploy
Review real-time analytics dashboards to iterate and show ROI

Start now with a no-risk 4-week trial