Make your council services more accessible with live chat and customer support chatbots

Be there for your constituents 24/7 with our live chat and customer support chatbot platform.

Deploy a chatbot to answer 80% of council inquiries instantly and roll out self-service features.

Use our live chat solution to auto-translate questions and replies, making your live agents fluent in over 120 languages.

Request a demo today and get a FREE four-week trial.

Pay a parking ticket

When is bin day?

Noisy neighbour

Right to buy

Covid guidance

Pay council tax

What’s my balance?

Local elections

Is the tip open?

I need a property

Send Us An Email

Book a Free Demo

Reduce call volumes and wait times with live chat and chatbots for councils

Omnichannel Support

Talk to residents on all your digital channels, from your council website to WhatsApp and Facebook.

Collect Feedback

Stay on top of your residents’ feedback and learn what council services they need most

Reduce Wait Times

Enable 24/7 self-service and automate answers to frequently asked questions.

Live Chat Handover

Seamlessly escalate complex conversations to your council’s live agents.

Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy citizen formula

Live Agent + Council Chatbot = Happy Citizens

25%

Wait times down

80%

Top case drivers addressed with automation

24/7

Round the clock service

Additional agents hired

“We are only scratching the surface in terms of the product’s functionality. I really like Futr’s product architecture. It’s like an intelligence broker system which can work with any eco system, including future ones.”

Ricky Morton, Digital Transformation

“Excited to be working with @futr.ai in the development of Breckland Council new artificial intelligence chatbot. ”

Ross Bangs, Innovation manager

“The ability to incorporate an advanced translation system is useful for us as there are 100+ languages spoken in Newham.”

Ricky Morton, Digital Transformation

Let citizens self-serve with a council chatbot

Over 80% of council queries from citizens relate to just a handful of frequently asked questions. With Futr, you can enable self-service on all your digital channels and help your citizens:

Pay council tax
Pay for parking
Schedule waste collection
Report suspicious activity.

There’s no need to hire more live agents. Choose from 200+ chatbot integrations for local governments.

Hey there 👋 , I’m your Council’s virtual assistant. How can I help you today?

Pay council tax

Waste and environmental

Anti-social behaviour

Parking

Ask anything

| How do I register a death?

Supercharge your council support team with live chat powers

Use our live chat platform to focus on citizens that need your attention.

Our live chat solution enables your council support teams to become fluent in over 120 languages — instantly.

We’ll also help you conduct sentiment analysis about your citizens — including frequent queries and common challenges — allowing you to serve them better.

Thanks for that, I would also like to discuss my right to buy my property. Can you transfer to an agent please?

No problem, transferring you to speak to someone now, you’re 2nd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

Live chat and chatbot technology built for humans, by humans

Use our live chat and chatbot platform to stay ahead of your constituents’ needs. Your council’s support staff will also have a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us custom build

We connect your data and existing backend systems

We auto-generate your dialogue flows, test, train and deploy

Review real-time analytics dashboards to iterate and show ROI