Stay on top of your customers’ complaints and learn more about their most common frustrations.
Councils
Make your council services more accessible with live chat and customer support chatbots
Be there for your constituents 24/7 with our live chat and customer support chatbot platform.
Deploy a council chatbot to answer 80% of council inquiries instantly and roll out self-service features.
Use our live chat solution to auto-translate questions and replies, making your live agents fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
The happy citizen formula
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1
%
Wait time
1
%
Top case drivers addressed with automation
2
4/7
Round the clock service
0
Additional agents hired
read our case studies
Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
Title Number #2
Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Case studies
Title Number #3
We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Transform your survey complete rates with chatbots
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Collect Feedback
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
councils
Be there for your constituents 24/7 with our live chat and customer support chatbot platform.
enable self-service on all your digital channels
Let citizens self-serve with a council chatbot
Over 80% of council queries from citizens relate to just a handful of frequently asked questions. With Futr’s council and government chatbot, you can enable self-service on all your digital channels and help your citizens:
- Pay council tax
- Pay for parking
- Schedule waste collection
- Report suspicious activity
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for local governments.
focus on citizens that need your attention
Supercharge your council support team with live chat powers
Use our government gateway live chat platform to focus on citizens that need your attention.
Our live chat solution enables your council support teams to become fluent in over 120 languages — instantly.
We’ll also help you conduct sentiment analysis about your citizens — including frequent queries and common challenges — allowing you to serve them better.
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and chatbot technology built for humans, by humans
Use our live chat and chatbot platform to stay ahead of your constituents’ needs. Your council’s support staff will also have a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us custom build
Step 2: We connect your data and existing backend systems
Step 3: We auto-generate your dialogue flows, test, train and deploy
Step 4: Review real-time analytics dashboards to iterate and show ROI
Frequently Asked Questions
What is a chatbot?
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
What can chatbots for charities and nonprofits do?
At Futr, our chatbots use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our chatbots can enable self-service and help your stakeholders:
- Learn about your cause
- Donate to your cause
- Seek help
- Find a support network
- Ask anything about your organisation.
What kind of pricing plans are available?
- Futr offers three plans:
Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features. - Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
What channels does Futr deploy to?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What languages does Futr support?
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.