The pandemic has highlighted the need for digital inclusion in social housing. But the reality is, calls for change and efficiencies in housing were being made even before the pandemic.…
You’ve decided to invest in a chatbot for your business — congratulations! But weeks later, you’re getting complaints from your customers. What gives? You may be guilty of these common…
Award-winning leadership Last week, Inside Housing announced the ‘Housing Heroes Awards’ winners in Manchester. Off the back of winning ‘Employer of the Year’, North Star Housing Group’s Chief Executive, Angela Lockwood, sat down with Futr’s…
While companies are getting mixed results from their chatbot deployments, most organisations and experts will agree on one thing: When done right, chatbots improve customer experience in more ways than one. Chatbots…
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