Change for the best: 2020 in review In this edition of our series Housing Futr Spotlight: 2020 In Review, we caught up with Anna Mitchell, Head of Communications, at Catalyst about balancing new…
Automatically Supporting Customers at believe housing With over 24,000 residents, believe housing is one of the largest housing associations in the north east of England and pride themselves on putting…
Getting Automatic Customer Contact Right at Ongo Homes After a first foray into conversational chatbots, Ongo – the largest housing provider in North Lincolnshire – was left wanting more, to…
In this, the first edition of our series, Housing Futr Spotlight: 2020 In Review, we caught up with Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing, about how the pressure of…
Communications Leadership at Housing Associations In this edition of our Housing Futr Spotlight Series, we caught up with Susannah Finn, Director of Communications and External Affairs at one of the country’s…
Emerging technologies such as chatbots and automation are driving digital transformation in housing associations. But how are they doing it? This post was updated in August 2021 Technology is the…
Engaging with Futr at the Start of a Digital Transformation Programme First Choice Homes Oldham (FCHO) is one of the largest housing associations in the Manchester area. With over 11,500…
Customer Leadership at Housing Associations In this edition of our Housing Associations Futr Spotlight Series, we caught up with Paul Harris, Executive Director of Customer Experience at Curo, to share his…
Leaders at Housing Associations. Leadership Through the First Wave of the Coronavirus Crisis Leaders are facing the greatest challenge of their careers. As stated by McKinsey & Co: “The goal…
An afternoon of success at the Northern Housing Awards This afternoon, Futr attended the Northern Housing Awards – a virtual event celebrating the best work of housing associations and specialist industry suppliers operating across the North. In our…
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