Enhancing Superdrug’s Customer Experience with AI Chat
Self-serve AI Chat Solution Delivers Significant Efficiencies Superdrug is the one of the largest health and beauty retailers in the UK with over 800 stores. The company's focus is on providing…
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Futr AI Sponsors Police Foundation’s ‘Contact & Confidence’ Report
Police chat-service provider Futr AI has partnered with police thinktank The Police Foundation in a report evaluating the effectiveness of current online policing services. The report has highlighted the need…
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Benefits Of Incorporating Conversational AI For Business
Powered by natural language processing (NLP), conversational AI is an advanced technology capable of simulating human speech and interactions. Although this technology is relatively recent, it has developed so quickly…
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CogX Festival 2023 – Our Key Takeaways from the Event
CogX Festival is one of the largest conferences in the world focused on conversations around AI and ground-breaking technology. This year’s event unfolded in the iconic O2 centre, London from…
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6 Best Live Chat Software Solutions for eCommerce Stores
Live chats play a vital role in helping your eCommerce business stand out from the crowd, guarantee stellar customer support, and ultimately build the foundations of long-term success. But, with…
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Unlocking Efficiency: How the Best AI Chatbots Streamline Customer Support for High Street Retailers
Over the past years, the high street retail market has undergone a profound transformation. During the pandemic, people turned to online portals for their shopping sprees, while after the restrictions…
Futr AI - August Blog 1 Header
AI vs. Humans: Striking the Perfect Balance in Customer Support
AI-powered support and chatbots represent an essential tool to elevate your customer service strategy, provide an even better experience to retail customers, and ultimately remain competitive in today’s fast-changing market. …
7 Ways Chat Service Software Can Reduce Operating Costs for Customer Support Teams
When it comes down to setting your retail venture above the competition, nothing matters as much as your customer service strategy. According to statistics, businesses that view customer service as…
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Futr AI Takes on MAD//Fest – Summary of Event
MAD//Fest is one of London’s biggest marketing and advertising celebrations where thousands of like-minded professionals come together in one space to inspire and connect. The festival spans across 3 days…
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Cost-Saving Solutions: How Chatbots in Retail Improve Customer Service Efficiency
The world of retail is changing at an unprecedented speed. Today, most consumers are looking for a hyper-convenient digital experience. Because of this, it isn’t surprising that over the past…
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