Human-like Conversations
Our chatbots interact with customers using natural language and create a more engaging customer experience.
Deploy agile and dynamic chatbots powered by conversational AI
Delight your customers with human-like interactions powered by conversational artificial intelligence (AI).
Don’t settle for standard chatbots that don’t understand your customers’ questions. Go beyond bots that force users to choose from a topic list.
At Futr, our chatbot platform answers real-life questions and understands the context behind words.
Our conversational AI also auto-translates questions and responses, making your chatbots fluent in over 120 languages.
Breathe new life into the customer experience with conversational AI-powered chatbots
Smart Self-Serve
Help customers access your services within the chat — from tracking deliveries to payments and more.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
Live Chat Handover
Escalate complex conversations from your chatbots to your live agents seamlessly.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
From government to business, our chatbots are used by over 1,000 organisations:
Get customers to talk to AI without feeling alienated
Automation is just one half of an effective chatbot strategy.
You also need to ensure your chatbots understand and learn your customers’:
- Intent
- Slang
- Typos
- Context.
At Futr, we use conversational AI, natural language processing (NLP) and machine learning to “teach” our chatbots how to understand the real questions your customers ask.
Chatbots made fluent in 120+ languages
Our chatbot platform gives your customers the ability to ask questions and get responses in more than 120 languages.
Let customers choose their preferred language from a dropdown menu in the chat window. When escalating the conversation to a live agent, Futr will translate the chat to your live agent’s language in mere seconds.
Let your users chat in whatever language they feel most comfortable with. Be safe in the knowledge that your chatbots and live agents can understand them.
Learn from previous conversations and adapt to new queries
Futr’s AI and machine learning models learn and evolve as your chatbots process more conversations.
The more conversations you process, the better your chatbots will be at providing human-like responses.
Use our built-in analytics platform to monitor your customers’ overall mood. Conduct sentiment analysis to decipher common questions and improve your automated responses.
Discover our live chat and chatbot features
Set up
Live chat
- Unlimited seats
- Available on platform or deployed within MS Teams
Management
- Queueing
- Chat Assignment
- Availability look-up
- Preview chat history
Deployment
Channels
Receive live chat from:
- Web / intranet pop-up
- Facebook Messenger
- Text
- Telegram
- Skype
- Viber
- Microsoft Teams
- Slack
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update and manage content
- Fill missing content
- Drive internal knowledge campaigns