The role of digital tools in the world of law enforcement has undergone tremendous change. Chatbots are just one of many manifestations of digital transformation in policing. Learn more in…
The accessibility of artificial intelligence and natural language processing has made live chat automation a practical solution for frontline customer service agents, freeing them from repetitive, time-consuming tasks. This post…
Customer Leadership at Housing Associations In this edition of our Housing Associations Futr Spotlight Series, we caught up with Paul Harris, Executive Director of Customer Experience at Curo, to share his…
Leaders at Law Firms. People Leadership During COVID Leaders are facing the greatest challenge of their careers. As stated by McKinsey & Co: “The goal for leaders is to emerge…
Tech-savvy HR departments are reaping the rewards of digital transformation, with technologies like artificial intelligence and natural language processing transforming HR functions. But what exactly is the role of AI…
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