Multi-Channel Live Chat
Futr transfer the conversation from your chatbots to your live customer service agents
When your customers wish to speak to a live agent, Futr will instantly transfer the conversation from your chatbots to your live customer service agents.
Our AI-powered live chat platform quickly escalates complex conversations that need a human touch to your live agents. We’ll even auto-translate questions and responses, making your live agents fluent in over 120 languages.
Be there for customers anytime, anywhere and in any language
Multi-Language Chat
Engage your customers in real time through live chat in 120 languages — straight out of the box.
Set Office Hours
Create fixed schedules for your live chat. Revert to chatbots out of hours or create a ticket for the next day.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
Live Chat Handover
Escalate complex conversations from your chatbots to your live agents seamlessly.
Unlimited Seats
Don't be constrained by seat charging. Spread the load across as many users as fits your organisation.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-channel live chat
Live chat translation in 120+ languages
Our live chat superpowers will auto-translate queries and responses, making your customer service teams fluent in over 120 languages — instantly.
Let your users chat in whatever language they feel most comfortable and be safe in the knowledge that your live agents can understand them 100%.
Learn from live chat to improve your knowledge base
Add common queries to your knowledge base at the end of each chat to make your chatbots smarter.
Futr’s artificial intelligence and machine learning models can learn and evolve as our platform processes more conversations. This improves their knowledge base and reduces the strain on your live agents.
Use customer chat analytics data to measure engagement
Get invaluable insights into your customers’ most pressing concerns and how they’re being dealt with. Find out what your customers need and feel based on their most common questions and the keywords they use.
Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to drive efficiency and boost customer engagement.
Discover our live chat and chatbot features
Set Up
Live chat
- Unlimited seats
- Available on platform or deployed within MS Teams
Management
- Queueing
- Chat Assignment
- Availability look-up
- Preview chat history
Deployment
Channels
Seamless deployment on:
- Microsoft Teams
- Slack
- Facebook Messenger
- Text
- Telegram
- Viber
- Skype
- Web / intranet pop-up
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update & manage content
- Fill missing content
- Drive internal knowledge campaigns
