Go Automation First with Futr’s AI Chatbot

Use your humans wisely by deploying a new front line of customer service to all channels.
Raise customer satisfaction and let your agents focus on those that need them most.

Web, WhatsApp, FB Messenger, Telegram, Instagram, Voice
Personalised Automation
Live Chat Handover
Auto-translated into 100+ languages

“Our main goal was to offer customers something 24/7. Futr’s ‘automate first’ offering was a big win for us.”

Mark Welsh

Believe Housing

“Providing automated support in any language greatly benefits our customers whilst reducing our contact costs.”

Ryan Heseltine

Ongo

From government to business, our chatbots are used by over 1,000 organisations:

Trade long wait times
for instant support

We all want instant answers to questions.
The good news is that up to 80% of queries
relate to just a handful of problems.

No need to extend support times or hire more
agents. Enable self-serve, day or night.

Hey there 👋, I’m customers your virtual assistant. How can I help you today?

Pay rent

Book a repair

Report anti-social behaviour

What is my rent balance

Ask anything

| How do I top-up my electricity?

Super charge your customer service agents

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

From Web to WhatsApp, let your customers self-serve by signposting to new tools and customer portals

And let your agents focus on those that need them most.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?

No problem, transferring you to speak to someone now, you’re 3rd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

Integrate existing tools to customise self service

Anytime, anywhere, let your customers:

• Pay something
• Change something
• Check something
• Track something
• Report something

You’re good to go with hundreds of integrations
pre-built and ready to deploy.

Hey there, I’m your virtual assistant. How can I help you today?

When is my delivery arriving?

Happy to help, what’s your 6 digit payment reference number?

GXA-229

Thanks, please can you confirm your date of birth?

11 April 1974 circle

Thanks John, your delivery is currently scheduled for this afternoon.

Name: John Smith
Date of Birth: 11/04/1974
Address: London, SE1 3ER
Status: Arrives today (PM)
Tracking number: GXA-229

Build better relationships with more data

Make business decisions based on real data.

Get to know customers who talk with your
chatbot and build relationships
Understand sentiment and uncover root causes
to challenges to improve your CSAT scores
Use the heatmap to find out when your users
are the most active to project the number of
live agents needed during peaks.

Customer satisfaction rating

Automation built for humans, by humans.

Stay ahead of your customers’ needs, automating answers before they’re even asked.
Build your automation first solution today.

1. Deploy our off-the-shelf features or let us map your automation strategy

2. We connect your data and existing enterprise tools & processes

3. We auto-generate your dialogue flows, test, train & deploy

4. Review real-time metrics & analytics dashboards to iterate and evidence ROI

Put self-service at the heart of your
customer service strategy.

Go automation first

Housing in focus