Go Automation First with Futr’s AI Chatbot
Use your humans wisely by deploying a new front line of customer service. Raise customer satisfaction and let your agents focus on those that need them most.
- Personalised Automation
- Live Chat Handover
- Omnichannel in 100+ languages
- Enterprise grade security
“Our main goal was to offer customers something 24/7. Futr’s ‘automate first’ offering was a big win for us.”
“Providing automated support in any language greatly benefits our customers whilst reducing our contact costs.”
From government to business, our chatbots are used by over 1,000 organisations:
Trade long wait times
for instant support
We all want instant answers to questions.
The good news is that up to 80% of queries
relate to just a handful of problems.
No need to extend support times or hire more
agents. Enable self-serve, day or night.
Super charge your customer service agents
Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.
From Web to WhatsApp, let your customers self-serve by signposting to new tools and customer portals
And let your agents focus on those that need them most.
Integrate existing tools to customise self service
Anytime, anywhere, let your customers:
• Pay something
• Change something
• Check something
• Track something
• Report something
You’re good to go with hundreds of integrations
pre-built and ready to deploy.
- John Smith
- Date of Birth
- London, SE1 3ER
- Arrives today (PM)
- Tracking number
Build better relationships with more data
Make business decisions based on real data.
- Get to know customers who talk with your
chatbot and build relationships
- Understand sentiment and uncover root causes
to challenges to improve your CSAT scores
- Use the heatmap to find out when your users
are the most active to project the number of
live agents needed during peaks.
Customer satisfaction rating
Daily Cost Savings
User Sentiment by time of day
Data added to the knowledge base
Automation built for humans, by humans.
Stay ahead of your customers’ needs, automating answers before they’re even asked.
Build your automation first solution today.