Stay on top of your customers’ complaints and learn more about their most common frustrations.
Universities
Assist students anytime, anywhere with online live chat and chatbots
Make life easier for your students and graduates with our live chat and chatbot solution.
Use university chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services.
Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning.
Request a demo today and get a FREE four-week trial.
The happy student formula
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1
%
Wait time
1
%
Top case drivers addressed with automation
2
4/7
Round the clock service
0
Additional agents hired
read our case studies
Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
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Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
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We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Engage your students with live chat and chatbots for universities
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Chatbot Automation
Enable 24/7 self-service and automate answers to frequently asked questions.
Collect Feedback
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
universities
Make life easier for your students and graduates with our live chat & chatbot solution
automate answers to common questions
Enable self-service with a student-friendly chatbot
From enrolment and Clearing to onboarding and graduation, students and graduates have a million questions they need answers to.
Fortunately, 80% of these queries relate to a few topics, such as:
- Clearing
- Enrolment checklist
- Courses
- Alumni service
Let Futr deploy self-serve features and automate answers to common questions on all your digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Simplify your Clearing process
Simplify Clearing and enrolment with live chat powers
Don’t make students wait if they need to speak with a human. Futr’s university chatbot tools seamlessly escalate complex student queries to your university’s live agents.
Simplify your Clearing process and engage international students by making your support team instantly fluent in 120+ languages.
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and chatbot technology built for humans, by humans
Our intuitive live chat and chatbot platform requires no training to get going. Your admissions team and student support staff will also have a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us map your university’s live chat and automation strategy.
Step 2: Connect your university’s service data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Frequently Asked Questions
What is a university chatbot?
An AI chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. University chatbots allow students, parents and academic personnel to interact with bots to ask questions and request access to university services, just as if they were conversing with a real person.
Chatbots can use rudimentary rule-based programming to answer simple queries or, in the case of Futr, sophisticated technology to function as virtual assistants.
What can university chatbots do?
At Futr, our university chatbots can automate responses to common questions about enrolment, Clearing and a wide range of university and student services.
Our chatbot for schools uses advanced algorithms to engage human users and signpost to university services within the chat, allowing users to perform tasks such as:
- Enquire about class schedules
- Enquire about Clearing
- Begin the enrolment process
- Get more information about courses
- Access alumni services.
What kind of pricing plans are available?
- Futr offers three plans:
- Growth: Aimed at smaller organisations. It comes with our standard multilingual chatbot and live chat features.
- Professional: Aimed at large organisations. It comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise (Bespoke pricing): Aimed at enterprise-level organisations. It comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
- Head to our Pricing page to learn more about our plans and see a comparison of their full features.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
Does Futr offer integrations?
Yes, we are experts at integrations. Futr’s live chat support and chatbot platform integrate with your CRM, service desk and support systems. Futr supports leading customer service platforms such as Zendesk, Freshdesk, Jira Service Desk and LiveChat.
Head to our Integrations page to explore our platform’s supported tools and API integrations.
What channels does Futr deploy to?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What languages does Futr support?
Futr live chat support and chatbot platform auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where Welsh and English are used equally in the delivery of public services.