Omnichannel Support
Talk to students, staff and graduates on all your digital channels, from your website to WhatsApp and Facebook.
Make life easier for your students and graduates with our live chat and chatbot solution.
Use chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services.
Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning.
Request a demo today and get a FREE four-week trial.
Talk to students, staff and graduates on all your digital channels, from your website to WhatsApp and Facebook.
Stay on top of your students’ feedback and complaints; learn what services they need most.
Enable 24/7 self-service and automate answers to frequently asked questions.
Seamlessly escalate complex conversations to your council’s live agents.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Live Agent + Live Chat and Automated Chatbot = Happy Students
From enrolment and Clearing to onboarding and graduation, students and graduates have a million questions they need answers to.
Fortunately, 80% of these queries relate to a few topics, such as:
Let Futr deploy self-serve features and automate answers to common questions on all your digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Don’t make students wait if they need to speak with a human. Futr’s live chat tools seamlessly escalate complex student queries to your university’s live agents.
Simplify your Clearing process and engage international students by making your support team instantly fluent in 120+ languages.
Our intuitive live chat and chatbot platform requires no training to get going. Your admissions team and student support staff will also have a dedicated account manager to assist you at all times.
Free 14-day trial
No credit card required
Find answers to our clients’ most frequently asked questions about chatbots for universities by interacting with the Futr chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
An AI chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. University chatbots allow students, parents and academic personnel to interact with bots to ask questions and request access to university services, just as if they were conversing with a real person.
Chatbots can use rudimentary rule-based programming to answer simple queries or, in the case of Futr, sophisticated technology to function as virtual assistants.
At Futr, our university chatbots can automate responses to common questions about enrolment, Clearing and a wide range of university and student services.
Our university chatbots use advanced algorithms to engage human users and signpost to university services within the chat, allowing users to perform tasks such as:
Futr offers three plans:
Head to our Pricing page to learn more about our plans and see a comparison of their full features.
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Yes, the Futr platform comes in two parts: chatbots and live chat support.
Our live chat support solution provides a single interface that consolidates your view of live chat channels on your website, social media platforms and messaging applications. Our multilingual API enables your university’s support staff to engage chat users in 120 different languages.
Should a user wish to speak with a human, the AI chatbot will seamlessly escalate the conversation to one of your live agents. Your university chatbot can generate a ticket to schedule a conversation with a live agent the next business day outside business hours.
Explore our Live Chat features and see how our platform can transform your customer experience.
Yes, we are experts at integrations. Futr’s live chat support and chatbot platform integrate with your CRM, service desk and support systems. Futr supports leading customer service platforms such as Zendesk, Freshdesk, Jira Service Desk and LiveChat.
Head to our Integrations page to explore our platform’s supported tools and API integrations.
Universities can deploy our live chat support and chatbot platform as a chat widget on their website and across their student and staff support channels. These include WhatsApp, Instagram and Facebook Messenger.
We can also deploy chatbots and live chat support to help engage university personnel on your intranet channels, whether it’s Slack or Microsoft Teams.
Head to our Integrations page to explore Futr’s supported digital communication platforms.
Futr live chat support and chatbot platform auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where Welsh and English are used equally in the delivery of public services.