Omnichannel Support
Talk to students, staff and graduates on all your digital channels, from your website to WhatsApp and Facebook.
Assist students anytime, anywhere with online live chat and chatbots
Make life easier for your students and graduates with our live chat and chatbot solution.
Use chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services.
Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning.
Request a demo today and get a FREE four-week trial.
When does term start?
Are my grades good enough?
When is the open day?
Where are the halls?
How many international students are there?
How much is tuition?
Engage your students with live chat and chatbots for universities
Collect Feedback
Stay on top of your students’ feedback and complaints; learn what services they need most.
Reduce Wait Times
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your council’s live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
The happy student formula
Live Agent + Live Chat and Automated Chatbot = Happy Students
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired
Enable self-service with a student-friendly chatbot
From enrolment and Clearing to onboarding and graduation, students and graduates have a million questions they need answers to.
Fortunately, 80% of these queries relate to a few topics, such as:
- Clearing
- Enrolment checklist
- Courses
- Alumni services
Let Futr deploy self-serve features and automate answers to common questions on all your digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Hey there 👋 , I’m Q your virtual assistant. How can I help you today?
| How do I register for the open day?
Simplify Clearing and enrolment with live chat powers
Don’t make students wait if they need to speak with a human. Futr’s live chat tools seamlessly escalate complex student queries to your university’s live agents.
Simplify your Clearing process and engage international students by making your support team instantly fluent in 120+ languages.
Thanks for that, I also have a few questions about a course, can I speak to an agent please?
No problem, transferring you to speak to someone now, you’re 2nd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
Live chat and chatbot technology built for humans, by humans
Our intuitive live chat and chatbot platform requires no training to get going. Your admissions team and student support staff will also have a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us map your university’s live chat and automation strategy.
Connect your university’s service data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Start a free Futr trial and
build your first chatbot today!
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Free 14-day trial
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No credit card required
Frequently asked questions
Find answers to our clients’ most frequently asked questions about chatbots for universities by interacting with the Futr chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
What is a university chatbot?
An AI chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. University chatbots allow students, parents and academic personnel to interact with bots to ask questions and request access to university services, just as if they were conversing with a real person.
Chatbots can use rudimentary rule-based programming to answer simple queries or, in the case of Futr, sophisticated technology to function as virtual assistants.
What can university chatbots do?
At Futr, our university chatbots can automate responses to common questions about enrolment, Clearing and a wide range of university and student services.
Our university chatbots use advanced algorithms to engage human users and signpost to university services within the chat, allowing users to perform tasks such as:
- Enquire about class schedules
- Enquire about Clearing
- Begin the enrolment process
- Get more information about courses
- Access alumni services.
What kind of pricing plans are available?
Futr offers three plans:
- Growth: Aimed at smaller organisations. It comes with our standard multilingual chatbot and live chat features.
- Professional: Aimed at large organisations. It comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise (Bespoke pricing): Aimed at enterprise-level organisations. It comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
Head to our Pricing page to learn more about our plans and see a comparison of their full features.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat support?
Yes, the Futr platform comes in two parts: chatbots and live chat support.
Our live chat support solution provides a single interface that consolidates your view of live chat channels on your website, social media platforms and messaging applications. Our multilingual API enables your university’s support staff to engage chat users in 120 different languages.
Should a user wish to speak with a human, the AI chatbot will seamlessly escalate the conversation to one of your live agents. Your university chatbot can generate a ticket to schedule a conversation with a live agent the next business day outside business hours.
Explore our Live Chat features and see how our platform can transform your customer experience.
Does Futr offer integrations?
Yes, we are experts at integrations. Futr’s live chat support and chatbot platform integrate with your CRM, service desk and support systems. Futr supports leading customer service platforms such as Zendesk, Freshdesk, Jira Service Desk and LiveChat.
Head to our Integrations page to explore our platform’s supported tools and API integrations.
What channels does Futr deploy to?
Universities can deploy our live chat support and chatbot platform as a chat widget on their website and across their student and staff support channels. These include WhatsApp, Instagram and Facebook Messenger.
We can also deploy chatbots and live chat support to help engage university personnel on your intranet channels, whether it’s Slack or Microsoft Teams.
Head to our Integrations page to explore Futr’s supported digital communication platforms.
What languages does Futr support?
Futr live chat support and chatbot platform auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where Welsh and English are used equally in the delivery of public services.