Omnichannel Support
Talk to students, staff and graduates on all your digital channels, from your website to WhatsApp and Facebook.
Assist students anytime, anywhere with online live chat and chatbots
Make life easier for your students and graduates with our live chat and chatbot solution.
Use chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services.
Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning.
Request a demo today and get a FREE four-week trial.
When does term start?
Are my grades good enough?
When is the open day?
Where are the halls?
How many international students are there?
How much is tuition?
Engage your students with live chat and chatbots for universities
Collect Feedback
Stay on top of your students’ feedback and complaints; learn what services they need most.
Reduce Wait Times
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your council’s live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
The happy student formula
Live Agent + Live Chat and Automated Chatbot = Happy Students
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired
Enable self-service with a student-friendly chatbot
From enrolment and Clearing to onboarding and graduation, students and graduates have a million questions they need answers to.
Fortunately, 80% of these queries relate to a few topics, such as:
- Clearing
- Enrolment checklist
- Courses
- Alumni services
Let Futr deploy self-serve features and automate answers to common questions on all your digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.
Hey there 👋 , I’m Q your virtual assistant. How can I help you today?
| How do I register for the open day?
Simplify Clearing and enrolment with live chat powers
Don’t make students wait if they need to speak with a human. Futr’s live chat tools seamlessly escalate complex student queries to your university’s live agents.
Simplify your Clearing process and engage international students by making your support team instantly fluent in 120+ languages.
Thanks for that, I also have a few questions about a course, can I speak to an agent please?
No problem, transferring you to speak to someone now, you’re 2nd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
Don’t leave your students heartbroken.
Speak to Jack to hear how he can help.
Live chat and chatbot technology built for humans, by humans
Our intuitive live chat and chatbot platform requires no training to get going. Your admissions team and student support staff will also have a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us map your university’s live chat and automation strategy.
Connect your university’s service data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.