Assist students anytime, anywhere with online live chat and chatbots

Make life easier for your students and graduates with our live chat and chatbot solution. 

Use chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services. 

Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning.

Request a demo today and get a FREE four-week trial.

When does term start?
Are my grades good enough?
When is the open day?
Where are the halls?
How many international students are there?
How much is tuition?

Engage your students with live chat and chatbots for universities

chat icon
Omnichannel Support

Talk to students, staff and graduates on all your digital channels, from your website to WhatsApp and Facebook.

Loop icon
Collect Feedback

Stay on top of your students’ feedback and complaints; learn what services they need most.

Rollback icon
Reduce Wait Times

Enable 24/7 self-service and automate answers to frequently asked questions.

Users icon
Live Chat Handover

Seamlessly escalate complex conversations to your council’s live agents.

Lock icon
Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Signal icon
Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy student formula

Live Agent + Live Chat and Automated Chatbot = Happy Students

25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired

Enable self-service with a student-friendly chatbot

From enrolment and Clearing to onboarding and graduation, students and graduates have a million questions they need answers to. 

Fortunately, 80% of these queries relate to a few topics, such as:

  • Clearing
  • Enrolment checklist
  • Courses
  • Alumni services

Let Futr deploy self-serve features and automate answers to common questions on all your digital channels, from your website and phone lines to Facebook Messenger and WhatsApp.

Hey there 👋 , I’m Q your virtual assistant. How can I help you today?
How much is tuition?
Are my grades good enough?
When is the open day?
How many international students are there?
Ask anything
hand cursor icon.
| How do I register for the open day?

Simplify Clearing and enrolment with live chat powers

Don’t make students wait if they need to speak with a human. Futr’s live chat tools seamlessly escalate complex student queries to your university’s live agents. 

Simplify your Clearing process and engage international students by making your support team instantly fluent in 120+ languages.

Thanks for that, I also have a few questions about a course, can I speak to an agent please?
No problem, transferring you to speak to someone now, you’re 2nd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

Don’t leave your students heartbroken.
Speak to Jack to hear how he can help.

Jack Sitwell

Jack Sitwell

UK Universities Lead

Speak to Jack today

Live chat and chatbot technology built for humans, by humans

Our intuitive live chat and chatbot platform requires no training to get going. Your admissions team and student support staff will also have a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us map your university’s live chat and automation strategy.
Connect your university’s service data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.

Start now with a no-risk 4-week trial