Blog | Futr

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Why 2021 is the year of digital & self-serve for housing associations and their residents

Features 22.01.21

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5 Common chatbot mistakes that annoy customers

Features 21.09.21

Sparkles

Employer of the Year – Insight from North Star’s CEO

Spotlight Series 17.09.21

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Brentwood Council: Improving engagement with residents

Spotlight Series 08.09.21

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How University Chatbots Benefit Higher Education

Universities 21.08.21

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Chatbot terminology guide for newcomers: 12 terms you should know

Features 18.08.21

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Futr in the Running for TPAS Tenant Engagement Award

Housing 18.08.21

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The impact of conversational AI on critical services: 3 key takeaways

Features 05.08.21

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4 of the biggest customer service lessons we learned from COVID-19

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Bolton at Home: Kickstarting a digital transformation journey

Customer Stories 14.07.21

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CALM – Leading the movement against suicide

Customer Stories 13.07.21

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Futures Housing Vodcast: A customer-centric digital strategy

Vodcast 02.07.21

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Brent Council: Learning from rent analytics to aid early interventions

Spotlight Series 02.07.21

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Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience

Futr Thinking 23.06.21

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Portsmouth City Council: Business continuity and leadership

Spotlight Series 17.06.21

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Estuary Housing Association: Fast-tracking digital adoption

Spotlight Series 16.06.21

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Enfield Council: Fostering trust through communication, flexible working and digital tools

Spotlight Series 09.06.21

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ISAWITFIRST: How technology and innovation is powering customer experience

Retail 07.06.21

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Tpas Tenant Engagement Experts Welcome Futr

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Accessing Lifesaving Services #MHAW

Charities 12.05.21

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St. Leger Homes: How building trust with staff led to improved tenant communication

Spotlight Series 11.05.21

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The Royal Borough of Greenwich: Overcoming the practical and emotional challenges of lockdown

Spotlight Series 05.05.21

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Westward Housing Group: Giving choice to residents

Spotlight Series 30.04.21

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Epping Forest District Council: Supporting resident wellbeing and improving community experience

Spotlight Series 28.04.21

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Chesterfield Council: Bringing Private Sector Experience to Public Sector Housing Transformation

Spotlight Series 21.04.21

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Newham Council – Where Residents Speak 103 languages

Customer Stories 09.04.21

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Lewisham Homes: Keeping Residents and Colleagues Safe

Spotlight Series 08.04.21

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Futr shortlisted for two prestigious housing awards

Housing 06.04.21

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MHS Homes: An award winning digital transformation with automation and self-serve

Vodcast 25.03.21

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How Futures Housing Group are using digital to maximise person-to-person support for residents

Spotlight Series 24.03.21

University of Plymouth

University of Plymouth: Transforming student support in 2021 and beyond

Spotlight Series 23.03.21

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Orbit: Communicating with residents across 45,000 homes

Spotlight Series 17.03.21

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Mamas & Papas – Living in a Digital World

Spotlight Series 15.03.21

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Lovehoney – Making the Most of Lockdown

Spotlight Series 11.03.21

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Mothercare: Turning the Pandemic into a Roadmap for a Successful Future

Spotlight Series 05.03.21

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Naked Wines: Using Tech to Supercharge Customer Experience

Spotlight Series 01.03.21

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Accelerating Innovation at Starling Bank

Spotlight Series 26.02.21

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How Atom Bank is Driving for Customer Experience Perfection

Spotlight Series 18.02.21

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Bringing Joy to Residents’ Lives Using Technology – Insight from RHP’s CEO

Spotlight Series 17.02.21

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Congratulations to Top 30 Digital Housing Providers believe and Ongo

The Social Housing Whitepaper: How Tech is Helping Landlords Reach New Heights in Customer Service

Futr Thinking 11.02.21

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How Greatwell Homes are Using Digital Tools to Provide Excellent Customer Service

Spotlight Series 10.02.21

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Digital Transformation & Improving Customer Experience – Insight from Radius’s CEO

Spotlight Series 03.02.21

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Shepherds Bush Housing Group: Going Digital

Spotlight Series 27.01.21

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Johnnie Johnson Housing: The Art of the Possible

Spotlight Series 20.01.21

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A Blended Approach for the Future – Insight from Watford Community Housing’s CEO

Spotlight Series 13.01.21

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Accelerating Digital Transformation – Insight from Grand Union’s CEO

Spotlight Series 30.12.20

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Changing Mindsets at Alliance

Spotlight Series 23.12.20

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Rising Expectations – Insight from Rooftop’s CEO

Spotlight Series 16.12.20

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New Digital Frontiers at Catalyst

Spotlight Series 09.12.20

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Agile Working in Winchester – Insights from the Chief Executive

Councils 02.12.20

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Turning the Pandemic into an Opportunity at Johnnie Johnson Housing

Spotlight Series 25.11.20

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Secure Trust Bank: Empowering employees through COVID

Spotlight Series 19.11.20

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Having to Evolve in Real Time

Spotlight Series 05.11.20

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Accelerating Digital Engagement for Critical Comms with Residents & Colleagues

Spotlight Series 28.10.20

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The Strength of a Community in a Pandemic

Spotlight Series 21.10.20

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Sunderland City Council: Taking positives out of the pandemic

Spotlight Series 14.10.20

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Digital transformation in housing: 6 areas of change in housing associations

Features 05.10.20

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Automation First – The New Front Line of Customer Services

Features 28.09.20

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Managing Demand in Policing with Chatbots

Features 25.09.20

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Supporting 25,000 Residents Through the Corona Virus Pandemic

Spotlight Series 23.09.20

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Navigating a Global Law Firm Through Various Waves of a Pandemic

Spotlight Series 16.09.20

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The role of AI in HR: Empowering the modern workforce through tech

Features 11.09.20

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Driving Inclusion with Technology

Spotlight Series 07.07.20

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Technology – Saviour in an Uncertain World

Spotlight Series 26.06.20

Houses

Using Innovative Technologies to Enhance Customer & Employee Experience

Spotlight Series 18.06.20

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Sustaining Critical Telecoms Projects Through the Pandemic

Spotlight Series 19.05.20

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Balancing a Merger with a Crisis

Spotlight Series 12.05.20

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Empowering Staff With Information to Provide Complex Care Services

Spotlight Series 05.05.20

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Focussing on Communication and the Human Element

Spotlight Series 28.04.20

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Creating 2,000 micro-offices at one of the UK’s largest law firms

Spotlight Series 21.04.20

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Culture & Determination to Get Through the Crisis

Spotlight Series 14.04.20

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Offering Our Support to Local Councils Under Pressure Over Covid-19

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How AI is Transforming the Hotel Guest Experience

Features 11.03.20

Council

From chatbots to automation: 3 examples of AI in local government

Features 11.03.20

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Delivering services for Bipolar when the stakes are high

Customer Stories 10.03.20

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Chatbots and Charities: Why Conversation is a hit for Nonprofits

Features 03.02.20

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