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Why 2021 is the year of digital & self-serve for housing associations and their residents

2021 — the year to invest in your digital self-service tools, amplify your channel shift and make your customer experience even better! But why specifically now, and how can…

How do chatbots improve customer experience? 5 key benefits to consider;

News

How do chatbots improve customer experience? 5 key benefits to consider

09.11.21

Inside Housing survey reveals where social landlords are in their digital transformation plans;

Features

Inside Housing survey reveals where social landlords are in their digital transformation plans

04.11.21

eBook: The ultimate guide to chatbots in social housing;

eBook

eBook: The ultimate guide to chatbots in social housing

03.11.21

Mango: Exceptional customer experience in the changing world of retail ;

Spotlight Series

Mango: Exceptional customer experience in the changing world of retail

14.10.21

London Borough of Hammersmith & Fulham: How digital transformation has improved resident services and engagement;

Spotlight Series

London Borough of Hammersmith & Fulham: How digital transformation has improved resident services and engagement

12.10.21

Chatbots for housing: How conversational AI supports your residents;

Housing

Chatbots for housing: How conversational AI supports your residents

01.10.21

A paradigm shift in social housing;

Housing

A paradigm shift in social housing

28.09.21

5 Common chatbot mistakes that annoy customers;

Features

5 Common chatbot mistakes that annoy customers

21.09.21

Employer of the Year – Insight from North Star’s CEO;

Spotlight Series

Employer of the Year – Insight from North Star’s CEO

17.09.21

Brentwood Council: Improving engagement with residents;

Spotlight Series

Brentwood Council: Improving engagement with residents

08.09.21

How University Chatbots Benefit Higher Education;

Universities

How University Chatbots Benefit Higher Education

21.08.21

Chatbot terminology guide for newcomers: 12 terms you should know;

Features

Chatbot terminology guide for newcomers: 12 terms you should know

18.08.21

Futr in the Running for TPAS Tenant Engagement Award;

Housing

Futr in the Running for TPAS Tenant Engagement Award

18.08.21

The impact of conversational AI on critical services: 3 key takeaways;

Features

The impact of conversational AI on critical services: 3 key takeaways

05.08.21

4 of the biggest customer service lessons we learned from COVID-19;

News

4 of the biggest customer service lessons we learned from COVID-19

05.08.21

Bolton at Home: Kickstarting a digital transformation journey;

Customer Stories

Bolton at Home: Kickstarting a digital transformation journey

14.07.21

CALM – Leading the movement against suicide;

Customer Stories

CALM – Leading the movement against suicide

13.07.21

Futures Housing Vodcast: A customer-centric digital strategy;

An image of a red brick modern semi detached home

Vodcast

Futures Housing Vodcast: A customer-centric digital strategy

02.07.21

Brent Council: Learning from rent analytics to aid early interventions;

Spotlight Series

Brent Council: Learning from rent analytics to aid early interventions

02.07.21

Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience;

An image of a phone with social media apps

Futr Thinking

Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience

23.06.21

Portsmouth City Council: Business continuity and leadership;

Spotlight Series

Portsmouth City Council: Business continuity and leadership

17.06.21

Estuary Housing Association: Fast-tracking digital adoption;

Spotlight Series

Estuary Housing Association: Fast-tracking digital adoption

16.06.21

Enfield Council: Fostering trust through communication, flexible working and digital tools;

Spotlight Series

Enfield Council: Fostering trust through communication, flexible working and digital tools

09.06.21

ISAWITFIRST: How technology and innovation is powering customer experience;

Retail

ISAWITFIRST: How technology and innovation is powering customer experience

07.06.21

Tpas Tenant Engagement Experts Welcome Futr;

Block of flats used for tpas article header image

News

Tpas Tenant Engagement Experts Welcome Futr

01.06.21

Accessing Lifesaving Services #MHAW;

Charities

Accessing Lifesaving Services #MHAW

12.05.21

St. Leger Homes: How building trust with staff led to improved tenant communication;

Spotlight Series

St. Leger Homes: How building trust with staff led to improved tenant communication

11.05.21

The Royal Borough of Greenwich: Overcoming the practical and emotional challenges of lockdown;

An image of Greenwich university and canary wharf in the background

Spotlight Series

The Royal Borough of Greenwich: Overcoming the practical and emotional challenges of lockdown

05.05.21

Westward Housing Group: Giving choice to residents;

Spotlight Series

Westward Housing Group: Giving choice to residents

30.04.21

Epping Forest District Council: Supporting resident wellbeing and improving community experience;

Spotlight Series

Epping Forest District Council: Supporting resident wellbeing and improving community experience

28.04.21

Chesterfield Council: Bringing Private Sector Experience to Public Sector Housing Transformation;

Spotlight Series

Chesterfield Council: Bringing Private Sector Experience to Public Sector Housing Transformation

21.04.21

Newham Council – Where Residents Speak 103 languages;

Customer Stories

Newham Council – Where Residents Speak 103 languages

09.04.21

Lewisham Homes: Keeping Residents and Colleagues Safe;

Spotlight Series

Lewisham Homes: Keeping Residents and Colleagues Safe

08.04.21

Futr shortlisted for two prestigious housing awards;

Housing

Futr shortlisted for two prestigious housing awards

06.04.21

MHS Homes: An award winning digital transformation with automation and self-serve;

Vodcast

MHS Homes: An award winning digital transformation with automation and self-serve

25.03.21

How Futures Housing Group are using digital to maximise person-to-person support for residents;

Spotlight Series

How Futures Housing Group are using digital to maximise person-to-person support for residents

24.03.21

University of Plymouth: Transforming student support in 2021 and beyond;

Spotlight Series

University of Plymouth: Transforming student support in 2021 and beyond

23.03.21

Orbit: Communicating with residents across 45,000 homes;

Spotlight Series

Orbit: Communicating with residents across 45,000 homes

17.03.21

Mamas & Papas – Living in a Digital World;

Spotlight Series

Mamas & Papas – Living in a Digital World

15.03.21

Lovehoney – Making the Most of Lockdown;

Spotlight Series

Lovehoney – Making the Most of Lockdown

11.03.21

Mothercare: Turning the Pandemic into a Roadmap for a Successful Future;

Mothercare_AdobeStock_299118211_Editorial_Use_Only

Spotlight Series

Mothercare: Turning the Pandemic into a Roadmap for a Successful Future

05.03.21

Naked Wines: Using Tech to Supercharge Customer Experience;

Spotlight Series

Naked Wines: Using Tech to Supercharge Customer Experience

01.03.21

Accelerating Innovation at Starling Bank;

Spotlight Series

Accelerating Innovation at Starling Bank

26.02.21

How Atom Bank is Driving for Customer Experience Perfection;

Spotlight Series

How Atom Bank is Driving for Customer Experience Perfection

18.02.21

Bringing Joy to Residents’ Lives Using Technology – Insight from RHP’s CEO;

Spotlight Series

Bringing Joy to Residents’ Lives Using Technology – Insight from RHP’s CEO

17.02.21

Congratulations to Top 30 Digital Housing Providers believe and Ongo;

News

Congratulations to Top 30 Digital Housing Providers believe and Ongo

15.02.21

The Social Housing Whitepaper: How Tech is Helping Landlords Reach New Heights in Customer Service;

Futr Thinking

The Social Housing Whitepaper: How Tech is Helping Landlords Reach New Heights in Customer Service

11.02.21

How Greatwell Homes are Using Digital Tools to Provide Excellent Customer Service;

Spotlight Series

How Greatwell Homes are Using Digital Tools to Provide Excellent Customer Service

10.02.21

Digital Transformation & Improving Customer Experience – Insight from Radius’s CEO;

Spotlight Series

Digital Transformation & Improving Customer Experience – Insight from Radius’s CEO

03.02.21

Shepherds Bush Housing Group: Going Digital;

Spotlight Series

Shepherds Bush Housing Group: Going Digital

27.01.21

Johnnie Johnson Housing: The Art of the Possible;

Spotlight Series

Johnnie Johnson Housing: The Art of the Possible

20.01.21

A Blended Approach for the Future – Insight from Watford Community Housing’s CEO;

Spotlight Series

A Blended Approach for the Future – Insight from Watford Community Housing’s CEO

13.01.21

Accelerating Digital Transformation – Insight from Grand Union’s CEO;

Spotlight Series

Accelerating Digital Transformation – Insight from Grand Union’s CEO

30.12.20

Changing Mindsets at Alliance;

Spotlight Series

Changing Mindsets at Alliance

23.12.20

Rising Expectations – Insight from Rooftop’s CEO;

Spotlight Series

Rising Expectations – Insight from Rooftop’s CEO

16.12.20

New Digital Frontiers at Catalyst;

Spotlight Series

New Digital Frontiers at Catalyst

09.12.20

Agile Working in Winchester – Insights from the Chief Executive;

Councils

Agile Working in Winchester – Insights from the Chief Executive

02.12.20

Turning the Pandemic into an Opportunity at Johnnie Johnson Housing;

Spotlight Series

Turning the Pandemic into an Opportunity at Johnnie Johnson Housing

25.11.20

Secure Trust Bank: Empowering employees through COVID;

Spotlight Series

Secure Trust Bank: Empowering employees through COVID

19.11.20

Having to Evolve in Real Time;

Spotlight Series

Having to Evolve in Real Time

05.11.20

Accelerating Digital Engagement for Critical Comms with Residents & Colleagues;

Spotlight Series

Accelerating Digital Engagement for Critical Comms with Residents & Colleagues

28.10.20

The Strength of a Community in a Pandemic;

Spotlight Series

The Strength of a Community in a Pandemic

21.10.20

Sunderland City Council: Taking positives out of the pandemic;

Spotlight Series

Sunderland City Council: Taking positives out of the pandemic

14.10.20

Digital transformation in housing: 6 areas of change in housing associations;

Features

Digital transformation in housing: 6 areas of change in housing associations

05.10.20

Automation First – The New Front Line of Customer Services;

Features

Automation First – The New Front Line of Customer Services

28.09.20

A guide to police chatbots: Managing policing demand with AI;

Features

A guide to police chatbots: Managing policing demand with AI

25.09.20

Supporting 25,000 Residents Through the Corona Virus Pandemic;

georg-arthur-pflueger-TeWwYARfcM4-unsplash

Spotlight Series

Supporting 25,000 Residents Through the Corona Virus Pandemic

23.09.20

Navigating a Global Law Firm Through Various Waves of a Pandemic;

Spotlight Series

Navigating a Global Law Firm Through Various Waves of a Pandemic

16.09.20

The role of AI in HR: Empowering the modern workforce through tech;

Features

The role of AI in HR: Empowering the modern workforce through tech

11.09.20

Driving Inclusion with Technology;

Southampton FC v Liverpool FC – Premier League

Spotlight Series

Driving Inclusion with Technology

07.07.20

Technology – Saviour in an Uncertain World;

Spotlight Series

Technology – Saviour in an Uncertain World

26.06.20

Using Innovative Technologies to Enhance Customer & Employee Experience;

Spotlight Series

Using Innovative Technologies to Enhance Customer & Employee Experience

18.06.20

Sustaining Critical Telecoms Projects Through the Pandemic;

manchester_media_city_waterfront_buildings_136399211

Spotlight Series

Sustaining Critical Telecoms Projects Through the Pandemic

19.05.20

Balancing a Merger with a Crisis;

Spotlight Series

Balancing a Merger with a Crisis

12.05.20

Empowering Staff With Information to Provide Complex Care Services;

Spotlight Series

Empowering Staff With Information to Provide Complex Care Services

05.05.20

Focussing on Communication and the Human Element;

Spotlight Series

Focussing on Communication and the Human Element

28.04.20

Creating 2,000 micro-offices at one of the UK’s largest law firms;

Spotlight Series

Creating 2,000 micro-offices at one of the UK’s largest law firms

21.04.20

Culture & Determination to Get Through the Crisis;

Spotlight Series

Culture & Determination to Get Through the Crisis

14.04.20

Offering Our Support to Local Councils Under Pressure Over Covid-19;

News

Offering Our Support to Local Councils Under Pressure Over Covid-19

27.03.20

How AI is Transforming the Hotel Guest Experience;

Features

How AI is Transforming the Hotel Guest Experience

11.03.20

From chatbots to automation: 3 examples of AI in local government;

Features

From chatbots to automation: 3 examples of AI in local government

11.03.20

Delivering services for Bipolar when the stakes are high;

Customer Stories

Delivering services for Bipolar when the stakes are high

10.03.20

The essential guide to chatbots for nonprofits and charities;

Features

The essential guide to chatbots for nonprofits and charities

03.02.20

…

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