Save Your Customers’ Time
Automate customer assistance and enable customers to make payments, complete purchases, and send feedback through chat.
Signpost to your services using chatbot-driven customer self-service
Enable 24/7 customer self-service with chatbots on your website and digital channels. Our chatbots add a layer of automation to your live chat channels, allowing your customers to pay for something, report something and track something — all within the chat. Allow customers to find information and perform tasks on the channels they prefer, whether it’s WhatsApp, Facebook Messenger, SMS or your website. With customer self-service features, you can free up your live agents from tedious, repetitive work and reduce your contact centre costs.
Enable self-service on your digital channels with our chatbots
FAQ Automation
Respond to your customers’ frequently asked questions in real-time without human intervention.
Omnichannel Support
Provide self-service functionality on all your digital customer channels, from your website and SMS to WhatsApp and Facebook Messenger.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multilingual Support
Futr auto-translates queries and responses between users and your chatbots in over 100 languages.
Seamless Escalation to Live Agents
Transfer complex queries to your live agents seamlessly and make it easy for customers to resolve their problems.
From government to business, our chatbots are used by over 1,000 organisations:
Provide consistent self-service through live chat
Allow your customers to find instant answers to their questions with Futr’s AI-driven live chat and chatbot platform.
Programme your chatbots to help your customers:
- Pay for something
- Change something
- Check something
- Report something
- Track something — all within the chat.
Create a more convenient and satisfying customer experience by giving your customers the ability to serve themselves.
Offer a variety of self-service functions with our chatbot integrations
Reimagine customer convenience by using our built-in integrations for enabling self-service.
Futr’s integrations cover:
- HR processes
- Sales and CRM
- eCommerce
- Payments
- Accounting
- IT Operations and more.
With Futr, the possibilities for digital self-service through chatbots are limitless.
Frictionless escalation to your live agents
Self-service through our chatbots is often the quickest path for your customers to find what they need.
But there will always be queries that need a more human touch.
Futr makes it fast and easy for your customers to escalate their questions from chatbot to a live agent. Out of hours, your chatbot can generate a ticket and book a chat with one of your agents on the next business day.
Whatever your customers need, a human assistant is always one chat message away.
Real-time analysis and tracking
Use Futr’s backend analytics tools to gain insight into your customers’ behaviour and interactions with your chatbots.
Collecting data about your chatbots’ usage rate and customer preferences can unlock opportunities to improve and expand your self-service functions.
You can also explore your chat data to understand your customers’ most common needs, whether it’s repeated requests for expanded payment options to faster response times from your live agents
Discover our live chat and chatbot features
Set up
Live chat
- Unlimited seats
- Available on platform or deployed within MS Teams
Management
- Queueing
- Chat Assignment
- Availability look-up
- Preview chat history
Deployment
Channels
Receive live chat from:
- Web / intranet pop-up
- Facebook Messenger
- Text
- Telegram
- Skype
- Viber
- Microsoft Teams
- Slack
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update and manage content
- Fill missing content
- Drive internal knowledge campaigns