Self-service with chatbots
chatbot-driven customer self-service
Enable 24/7 customer self-service with chatbots on your website and digital channels
Our chatbots add a layer of automation to your live chat channels, allowing your customers to pay for something, report something and track something — all within the chat.
Allow customers to find information and perform tasks on the channels they prefer, whether it’s WhatsApp, Facebook Messenger, SMS or your website. With customer self-service features, you can free up your live agents from tedious, repetitive work and reduce your contact centre costs.
Features
Enable self-service on your digital channels with our chatbots
Save Your Customers’ Time
Our AI auto-translates questions and responses, making your chatbots and live agents fluent in 120+ languages.
FAQ Automation
Provide 24/7 self-serve and automate answers to frequently asked questions in multiple languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multilingual Support
Escalate complex conversations from your chatbots to your language-agnostic live agents.
Seamless Escalation to Live Agents
Let multilingual chatbots interact with customers using natural language, creating a more engaging experience.
self-service With Chatbots
Signpost to your services using chatbot-driven customer self-service
satisfying customer experience
Provide consistent self-service through live chat
Allow your customers to find instant answers to their questions with Futr’s AI-driven live chat and chatbot platform.
Programme your chatbots to help your customers:
- Pay for something
- Change something
- Check something
- Report something
- Track something — all within the chat
Create a more convenient and satisfying customer experience by giving your customers the ability to serve themselves.
engage customers using natural language
Offer a variety of self-service functions with our chatbot integrations
Reimagine customer convenience by using our built-in integrations for enabling self-service.
Futr’s integrations cover:
- HR processes
- Sales and CRM
- eCommerce
- Payments
- Accounting
- IT Operations and more
With Futr, the possibilities for digital self-service through chatbots are limitless.
fast and easy for your customers
Frictionless escalation to your live agents
Self-service through our chatbots is often the quickest path for your customers to find what they need.
But there will always be queries that need a more human touch.
Futr makes it fast and easy for your customers to escalate their questions from chatbot to a live agent. Out of hours, your chatbot can generate a ticket and book a chat with one of your agents on the next business day.
Whatever your customers need, a human assistant is always one chat message away.
gain insight into your customers’ behaviour
Real-time analysis and tracking
Use Futr’s backend analytics tools to gain insight into your customers’ behaviour and interactions with your chatbots.
Collecting data about your chatbots’ usage rate and customer preferences can unlock opportunities to improve and expand your self-service functions.
You can also explore your chat data to understand your customers’ most common needs, whether it’s repeated requests for expanded payment options to faster response times from your live agents.
live chat & chatbot features
Discover our live chat and chatbot features
Set Up
Live chat
- Unlimited seats
- Available on platform or deployed within MS Teams
Management
- Queueing
- Chat Assignment
- Availability look-up
- Preview chat history
Deployment
Channels
Seamless deployment on:
- Microsoft Teams
- Slack
- Facebook Messenger
- Text
- Telegram
- Viber
- Skype
- Web / intranet pop-up
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update & manage content
- Fill missing content
- Drive internal knowledge campaigns