Save Your Customers’ Time
Automate customer assistance and enable customers to make payments, complete purchases, and send feedback through chat.
Enable 24/7 customer self-service with chatbots on your website and digital channels. Our chatbots add a layer of automation to your live chat channels, allowing your customers to pay for something, report something and track something — all within the chat. Allow customers to find information and perform tasks on the channels they prefer, whether it’s WhatsApp, Facebook Messenger, SMS or your website. With customer self-service features, you can free up your live agents from tedious, repetitive work and reduce your contact centre costs.
Automate customer assistance and enable customers to make payments, complete purchases, and send feedback through chat.
Respond to your customers’ frequently asked questions in real-time without human intervention.
Provide self-service functionality on all your digital customer channels, from your website and SMS to WhatsApp and Facebook Messenger.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Futr auto-translates queries and responses between users and your chatbots in over 100 languages.
Transfer complex queries to your live agents seamlessly and make it easy for customers to resolve their problems.
Allow your customers to find instant answers to their questions with Futr’s AI-driven live chat and chatbot platform.
Programme your chatbots to help your customers:
Create a more convenient and satisfying customer experience by giving your customers the ability to serve themselves.
Reimagine customer convenience by using our built-in integrations for enabling self-service.
Futr’s integrations cover:
With Futr, the possibilities for digital self-service through chatbots are limitless.
Self-service through our chatbots is often the quickest path for your customers to find what they need.
But there will always be queries that need a more human touch.
Futr makes it fast and easy for your customers to escalate their questions from chatbot to a live agent. Out of hours, your chatbot can generate a ticket and book a chat with one of your agents on the next business day.
Whatever your customers need, a human assistant is always one chat message away.
Use Futr’s backend analytics tools to gain insight into your customers’ behaviour and interactions with your chatbots.
Collecting data about your chatbots’ usage rate and customer preferences can unlock opportunities to improve and expand your self-service functions.
You can also explore your chat data to understand your customers’ most common needs, whether it’s repeated requests for expanded payment options to faster response times from your live agents
Receive live chat from:
Data encryption in transit and at rest
24/7
Rich insights including:
Action prompts to help