Signpost to your services using chatbot-driven customer self-service

Enable 24/7 customer self-service with chatbots on your website and digital channels. Our chatbots add a layer of automation to your live chat channels, allowing your customers to pay for something, report something and track something — all within the chat. Allow customers to find information and perform tasks on the channels they prefer, whether it’s WhatsApp, Facebook Messenger, SMS or your website. With customer self-service features, you can free up your live agents from tedious, repetitive work and reduce your contact centre costs.

Send Us An Email
Book a Free Demo

Enable self-service on your digital channels with our chatbots

Rollback icon
Save Your Customers’ Time

Automate customer assistance and enable customers to make payments, complete purchases, and send feedback through chat.

Share icon
FAQ Automation

Respond to your customers’ frequently asked questions in real-time without human intervention.

chat icon
Omnichannel Support

Provide self-service functionality on all your digital customer channels, from your website and SMS to WhatsApp and Facebook Messenger.

Lock icon
Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Signal icon
Multilingual Support

Futr auto-translates queries and responses between users and your chatbots in over 100 languages.

Users icon
Seamless Escalation to Live Agents

Transfer complex queries to your live agents seamlessly and make it easy for customers to resolve their problems.

“Juniper research forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022”
Juniper Research
“This opens up digital channels for the police and the quicker we can do that the better.”
Martin Scoble, Chief Executive Officer
“In terms of this doing all the things 101 does today – done. It’s what it can add beyond that that is so exciting for crime reporting and investigations.”
Simon Clifford, Director of Digital and Data
“COVID has led to our customers not only becoming more receptive to digital engagement, but actively seeking it in place of traditional channels. Futr acts as a key part of our digital offering.”
Carol Crathorne, Service Transformation Manager
“Our experience engaging with Futr and the support given is one of the best we’ve ever had.”
Ryan Heseltine, Solutions Architect
“Futr’s extensive bank of housing-specific questions and industry knowledge really helped us setup the chatbot quickly and very successfully.”
Michael McGeoch, Contact Centre Team Manager
“Over a third of our enquiries via the chatbot have been outside our contact hours. Without Futr, customers wouldn’t get the support they needed at the time they needed it.”
Warren Brierley, Head of Customer Experience
“Being able to provide 24/7, automated support in any language greatly benefits our customers whilst reducing our contact costs.”
Ryan Heseltine, Solutions Architect
Conversational chatbot example

Provide consistent self-service through live chat

Allow your customers to find instant answers to their questions with Futr’s AI-driven live chat and chatbot platform.

Programme your chatbots to help your customers:

  • Pay for something
  • Change something
  • Check something
  • Report something
  • Track something — all within the chat.

Create a more convenient and satisfying customer experience by giving your customers the ability to serve themselves.

Example conversational chatbot

Offer a variety of self-service functions with our chatbot integrations

Reimagine customer convenience by using our built-in integrations for enabling self-service.

Futr’s integrations cover:

  • HR processes
  • Sales and CRM
  • eCommerce
  • Payments
  • Accounting
  • IT Operations and more.

With Futr, the possibilities for digital self-service through chatbots are limitless.

Frictionless escalation to agent example screenshot

Frictionless escalation to your live agents

Self-service through our chatbots is often the quickest path for your customers to find what they need.

But there will always be queries that need a more human touch.

Futr makes it fast and easy for your customers to escalate their questions from chatbot to a live agent. Out of hours, your chatbot can generate a ticket and book a chat with one of your agents on the next business day.

Whatever your customers need, a human assistant is always one chat message away.

Chatbot dashboard

Real-time analysis and tracking

Use Futr’s backend analytics tools to gain insight into your customers’ behaviour and interactions with your chatbots.

Collecting data about your chatbots’ usage rate and customer preferences can unlock opportunities to improve and expand your self-service functions.

You can also explore your chat data to understand your customers’ most common needs, whether it’s repeated requests for expanded payment options to faster response times from your live agents

Discover our live chat and chatbot features

Set up

Live chat
  • Unlimited seats
  • Available on platform or deployed within MS Teams
Management
  • Queueing
  • Chat Assignment
  • Availability look-up
  • Preview chat history

Deployment

Channels

Receive live chat from:

  • Web / intranet pop-up
  • Facebook Messenger
  • WeChat
  • Text
  • WhatsApp
  • Telegram
  • Email
  • Skype
  • Viber
  • Microsoft Teams
  • Slack
Security

Data encryption in transit and at rest

Usage

Languages
  • 120+ languages
  • Auto-detected
  • Auto-translated
Usage levels
  • Unlimited users
  • Unlimited chat interactions
  • Fixed price to budget
Availability

24/7

Manage

Analytics

Rich insights including:

  • Usage analysis
  • Content analysis
  • Conversation analysis
  • Channel analysis
  • Language analysis
  • Sentiment analysis
Iterate

Action prompts to help

  • Update and manage content
  • Fill missing content
  • Drive internal knowledge campaigns

Start now with a no-risk 4-week trial

Send Us An Email
Book a Free Demo