Stay on top of your customers’ complaints and learn more about their most common frustrations.
Insurance
Simplify claims and applications with live chat and chatbots for insurance firms
Simplify claims and speed up applications with our live chat and chatbots for insurance companies.
Eliminate wait times by automating answers to 80% of your customers’ frequently asked questions. Use our live insurance chatbot solution to seamlessly escalate more complex and dynamic conversations to your live agents and give them the power to be fluent in 120+ languages.
Request a demo today and get a FREE four-week trial.
The happy customer formula
Wait time
-
1
%
Top case drivers addressed with automation
1
%
Round the clock service
2
4/7
Additional agents hired
0
read our case studies
Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
Title Number #2
Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Case studies
Title Number #3
We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Transform insurance customer service with live chat and insurance chatbots
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Collect Feedback
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
insurance
Simplify claims and speed up applications with our live chat and chatbots for insurance companies
enabling self-service on all your customer channels
Self-service that keeps your customers satisfied
Stop putting your customers on hold by enabling self-service on all your customer channels.
Anytime, anywhere, let your customers:
- Submit an insurance claim
- Change their policy details
- Purchase an add-on
- Add a new member to their policy
- Get updates on their claim
Let insurance chatbots signpost to your insurance services instantly.
keep your customers engaged
Connect customers to a live chat agent, instantly
Some of your customers will have complex queries that need a human touch.
Whenever necessary, Futr will seamlessly escalate the chat instantly to one of your live agents to keep your customers engaged. We’ll even auto-translate queries and responses into over 120 languages, making your customer support teams instantly fluent.
over 200 pre-built live chat integrations
Insurance claims and forms made conversational
Save your customers from filling up forms manually by making the entire process part of a conversation.
Choose from over 200 pre-built live chat integrations and help your customers:
- Change something
- Check something
- Track something
- Report something
Futr validates data instantly and integrates with major sales, CRM and payment platforms.
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and chatbot technology built for humans, by humans
Stay ahead of your customers’ needs, automating answers before they’re even asked. Your customer support staff will also have access to a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us map your store’s live chat and automation strategy.
Step 2: Connect your store’s service data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Frequently Asked Questions
What is a chatbot?
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
What can chatbots for charities and nonprofits do?
At Futr, our chatbots use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our chatbots can enable self-service and help your stakeholders:
- Learn about your cause
- Donate to your cause
- Seek help
- Find a support network
- Ask anything about your organisation.
What kind of pricing plans are available?
- Futr offers three plans:
Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features. - Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
What channels does Futr deploy to?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What languages does Futr support?
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.
