Don’t leave your customers waiting on hold

Customers’ expectations are on the rise, and insurers that don’t provide high-quality self-service risk getting left behind.

Eliminate wait times by providing customers with a personalised experience in their language of choice.

Take care of your customers by introducing an automation first strategy with Futr’s insurance chatbot.

Purchase add-on
Submit a claim
Add a new member
View claims
Change plan
Amend contact details

Self-service that keeps customers satisfied

Put an end to wait-times by providing every customer with a personalized experience

Anytime, anywhere, let your customers:

  • Submit a claim
  • Change their details
  • Purchase an add-on
  • Add a new member to their policy
  • Get an update on their claim
Hi there 👋 , I’m your virtual assistant. How can I help you today?
Submit a claim
Purchase add-on
Add a new member
View claims
Ask anything
hand cursor icon.
| Can I add my partner as a named driver?

Self service – tailor made

Anytime, anywhere, let your customers:

• Change something
• Check something
• Track something
• Report something

You’re good to go with 200+ integrations
pre-built and ready to deploy.

Hey Hannah 👋, I’m your virtual assistant. How can I help you today?
I would like an update on my claim please
Happy to help, whats your 10 digit claim reference number?
xxxx-xxxx-xx
Thanks, please can you confirm your DOB
11/04/1974 circle
Thanks Hannah, your claim is currently being reviewed and we will be in touch by Monday latest..
Last name
Smith
Date of Birth
11/04/1974 circle
Address
1468 ABC Dr.
Status
Review
Next update
Monday 22nd July

Skip the line to agent success

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

Futr integrates with live chat software to escalate high-value requests to agents for focused support

Let your agents focus on the customers that need them most.

I want to discuss my claim . Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

The happy customer formula

Agent + Automation = Happy customers

25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired

Don’t leave your customers heartbroken.
Speak to Georgia to hear how she can help

My Post-3

Georgia Williamson

EMEA Insurance Lead

Speak to Georgia today

Automation built for humans, by humans. 

Stay ahead of your customers’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

1. Deploy our off-the-shelf features or let us map your automation strategy
2. We connect your data and existing enterprise tools & processes
3. We auto-generate your dialogue flows, test, train & deploy
4. Review real-time metrics & analytics dashboards to iterate and evidence ROI

Put self-service at the heart of your
customer service strategy.