Insurance

Be there for your stakeholders 24/7 with our live chat

Simplify claims and applications with live chat and chatbots for insurance firms

Simplify claims and speed up applications with our live chat and chatbots for insurance companies.

Eliminate wait times by automating answers to 80% of your customers’ frequently asked questions. Use our live insurance chatbot solution to seamlessly escalate more complex and dynamic conversations to your live agents and give them the power to be fluent in 120+ languages.

Request a demo today and get a FREE four-week trial.

The happy customer formula
- 1 %
Wait time
1 %
Top case drivers addressed with automation
2 4/7
Round the clock service
0
Additional agents hired
read our case studies
Case Studies
Futr AI, livechat

Case studies

Title Number #1

Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Futr AI Tawk to

Case studies

Title Number #2

Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Futr AI, banking, intercom

Case studies

Title Number #3

We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features

Transform insurance customer service with live chat and insurance chatbots

Omnichannel Surveys

Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.

Collect Feedback

Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.

Reduce Wait Times

Bring surveys to digital chat channels and see an instant uplift in open and completion rates.

Live Chat Handover

Automatically validate and secure your customer data as it comes through the chat and into your systems.

Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Multi-Language Support

Make your customer surveys available in 120+ languages straight away.

Features

Discover our live chat and chatbot features

insurance

Simplify claims and speed up applications with our live chat and chatbots for insurance companies

enabling self-service on all your customer channels

Self-service that keeps your customers satisfied

Stop putting your customers on hold by enabling self-service on all your customer channels.

Anytime, anywhere, let your customers:

  • Submit an insurance claim
  • Change their policy details
  • Purchase an add-on
  • Add a new member to their policy
  • Get updates on their claim

Let insurance chatbots signpost to your insurance services instantly.

Bring self-service features to your banking customers
Over 200 chatbot integrations for banks
keep your customers engaged

Connect customers to a live chat agent, instantly

Some of your customers will have complex queries that need a human touch.

Whenever necessary, Futr will seamlessly escalate the chat instantly to one of your live agents to keep your customers engaged. We’ll even auto-translate queries and responses into over 120 languages, making your customer support teams instantly fluent.

over 200 pre-built live chat integrations

Insurance claims and forms made conversational

Save your customers from filling up forms manually by making the entire process part of a conversation.

Choose from over 200 pre-built live chat integrations and help your customers:

  • Change something
  • Check something
  • Track something
  • Report something

Futr validates data instantly and integrates with major sales, CRM and payment platforms.

Bring self-service features to your banking customers
Chatbot automation

Provide instant answers to common questions 24/7

Bring self-service features to your banking customers

Over 80% of queries about bank services relate to just a handful of frequently asked questions. 

Over 200 chatbot integrations for banks

Choose from 200+ chatbot integrations for banks and financial institutions. 

Live chat superpowers for your customer service agents

Futr integrates with any live chat software to escalate urgent bank queries to your live agents. 

Our simple process

Live chat and chatbot technology built for humans, by humans

Stay ahead of your customers’ needs, automating answers before they’re even asked. Your customer support staff will also have access to a dedicated account manager to assist you at all times. 

Step 1: Deploy an off-the-shelf solution or let us map your store’s live chat and automation strategy.
Step 2: Connect your store’s service data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Frequently Asked Questions

A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.

At Futr, our chatbots use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our chatbots can enable self-service and help your stakeholders:

  • Learn about your cause
  • Donate to your cause
  • Seek help
  • Find a support network
  • Ask anything about your organisation. 
  • Futr offers three plans:
    Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features.
  • Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
  • Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.

Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.

Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.

Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.

Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.