Read more about the article Mango: Exceptional customer experience in the changing world of retail 
Mango: Exceptional customer experience in the changing world of retail blog post

Mango: Exceptional customer experience in the changing world of retail 

In our recent Retail Spotlight, we spoke to Diego Sebastian, Customer Experience Director at Mango. Diego joins Futr’s Retail Lead, Simone Oloman, to reflect on how retail has changed and share his insight on how to provide…

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Read more about the article LBHF: How digital transformation has improved resident services and engagement
LBHF: How digital transformation has improved resident services and engagement blog post

LBHF: How digital transformation has improved resident services and engagement

In this Spotlight series, we sat down with the Assistant Director for Housing Management, Glendine Shepherd, from London Borough of Hammersmith and Fulham. Glendine has been there for over 16 years…

Continue ReadingLBHF: How digital transformation has improved resident services and engagement
Read more about the article Chatbots for housing: How conversational AI supports your residents
Chatbots for housing: How conversational AI supports your residents blog post

Chatbots for housing: How conversational AI supports your residents

Chatbots for housing associations have the potential to reshape an entire industry through automation and conversational AI. Here’s what to expect from this paradigm shift. The Addison Act of 1919 introduced subsidising…

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