The pandemic has accelerated the adoption of university chatbots across the UK and the rest of the world. But what makes them so valuable to the student experience? At the height of…
Let’s face it, the world of chatbots is filled with jargon and acronyms like AI, ML and NLP. We’ve put together this chatbot terminology guide to help you understand what…
Futr’s work to help social landlords bring digital choice to tenants during the coronavirus pandemic has been shortlisted for a national award. Creating digital choice for tenants and their social…
In this spotlight, we sat down with Tracey Lilley, Director of Housing and Community Safety at Brentwood Council. Tracey has been in the housing sector for 30 years and at Brentwood Council for…
COVID-19 has left an indelible mark on the customer service landscape. Here are 5 customer relations lessons to remember as we transition to a post-pandemic world. Here’s something almost everyone…
The impact of conversational AI on critical services: 3 key takeaways Artificial intelligence (AI) is expanding at breakneck speed, with the market for AI-enabled software predicted to reach US$125 billion by…
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