Omnichannel Support
Talk to customers on any channel, from your bank’s website to WhatsApp and Facebook.
Enable self-service and signpost customers to your bank’s services with live chat and banking chatbots.
Deploy a chatbot to answer 80% of bank inquiries day and night on all your digital channels.
Use our live chat solution to auto-translate questions and replies, making your bank’s contact centre fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Talk to customers on any channel, from your bank’s website to WhatsApp and Facebook.
Stay on top of your customers’ complaints and learn more about their most common frustrations.
Enable 24/7 self-service and automate answers to frequently asked questions.
Seamlessly escalate complex conversations to your live agents.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Live Agent + Live Chat and Banking Chatbot = Happy Customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions. Use our chatbots to enable self-service on all your digital channels and help your customers:
There’s no need to increase your live agents to deliver 24/7 availability.
Let our banking chatbots help your customers:
Choose from 200+ chatbot integrations for banks and financial institutions.
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our live chat solution will also enable your support agents to become instantly fluent in over 120 languages.
Use your chat data wisely. Conduct sentiment analysis on frequent queries and common pain points to serve your bank’s customers more efficiently.
Use our live chat and chatbot platform to stay ahead of your banking customers’ needs. Your bank will also have access to a dedicated account manager to assist you at all times.
Free 14-day trial
No credit card required
Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
At Futr, our banking chatbots use advanced algorithms to engage customers and respond to frequently asked questions in the banking sector. Our chatbots can also signpost to your bank’s services, allowing customers to:
– Find a branch
– Book an appointment
– Apply for a loan
– Change their contact information
– Cancel or freeze a card.
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your customer support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your organisation’s intranet channels, including Slack and Microsoft Teams.
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.