Omnichannel Support
Talk to customers on any channel, from your bank’s website to WhatsApp and Facebook.
Live chat and banking chatbots your customers can count on
Enable self-service and signpost customers to your bank’s services with live chat and banking chatbots.
Deploy a chatbot to answer 80% of bank inquiries day and night on all your digital channels.
Use our live chat solution to auto-translate questions and replies, making your bank’s contact centre fluent in over 120 languages.
Request a demo today and get a FREE four-week trial.
Update information
Lost card
Sign up
Get a loan
Check balance
Book an appointment
Find a branch
Cancel card
Query transaction
Engage your banking customers with live chat and chatbots
Collect Feedback
Stay on top of your customers’ complaints and learn more about their most common frustrations.
Reduce Wait Times
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
The happy customer formula
Live Agent + Live Chat and Banking Chatbot = Happy Customers
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
0
Additional agents hired
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions. Use our chatbots to enable self-service on all your digital channels and help your customers:
- Find a branch
- Book an appointment
- Apply for a loan
- Change their contact information
- Cancel or freeze a card.
There’s no need to increase your live agents to deliver 24/7 availability.
Hi there 👋 , I’m your virtual assistant. How can I help you today?
| I think I have lost my card but I’m not sure?
Over 200 chatbot integrations for banks
Let our banking chatbots help your customers:
- Change something
- Check something
- Track something
- Report something
- Fill up surveys.
Choose from 200+ chatbot integrations for banks and financial institutions.
Hey Hannah 👋, I’m your virtual assistant. How can I help you today?
I would like to inquire about a personal loan
Happy to help, whats your 8 digit reference number?
xxxx-xxxx
Thanks, please can you confirm your DOB
11/04/1974
Thanks Hannah, we’re connecting you to an agent now
- Last name
- Smith
- Date of Birth
- 11/04/1974
- Address
- 1468 ABC Dr.
- Status
- Pending
- Delivery date
- Monday 22nd July
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our live chat solution will also enable your support agents to become instantly fluent in over 120 languages.
Use your chat data wisely. Conduct sentiment analysis on frequent queries and common pain points to serve your bank’s customers more efficiently.
I want to discuss a transaction I don’t recognise . Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
Live chat and chatbot technology built for humans, by humans
Use our live chat and chatbot platform to stay ahead of your banking customers’ needs. Your bank will also have access to a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us custom build
We connect your data and existing backend systems
We auto-generate your dialogue flows, test, train and deploy
Review real-time analytics dashboards to iterate and show ROI
Start a free Futr trial and
build your first chatbot today!
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Free 14-day trial
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No credit card required
Frequently Asked Questions
Find answers to our customers’ most frequently asked questions by talking to our chatbot. Hit the chat widget on the lower right-hand side of your screen to get started.
You can also go straight to the FAQs below.
What is a chatbot?
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
What can banking chatbots do?
At Futr, our banking chatbots use advanced algorithms to engage customers and respond to frequently asked questions in the banking sector. Our chatbots can also signpost to your bank’s services, allowing customers to:
Find a branch
Book an appointment
Apply for a loan
Change their contact information
Cancel or freeze a card.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
Does Futr offer integrations?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What channels does Futr deploy to?
Our live chat and chatbot platform can be deployed as a pop-up on your website. You can also deploy a chatbot interface across your customer support channels, including WhatsApp, Instagram and Facebook Messenger. We can also deploy chatbots to your organisation’s intranet channels, including Slack and Microsoft Teams.
What languages does Futr support?
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.