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Supercharge customer service with live chat and AI chatbots

Raise customer satisfaction levels by deploying our live chat solution and AI chatbots across all your customer service channels.

  • Free Four-Week Trial

  • AI Chatbot & Live Chat Superpowers

  • Omnichannel Customer Service Chatbots

  • 120 Languages Supported

  • Dedicated Account Manager

GET A FREE TRIAL
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Male profile

“The ability to provide our users with support in and out of live service hours, has been critical for us.”

Campaign Against Living Miserably

Female profile

“Futr’s live chat has given us a channel to better protect our victims where they aren’t able to pick up the phone.”

Norfolk Police

Male profile

“Futr is opening up digital channels for the police and the quicker we can do that the better”

Northamptonshire Police

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“Providing automated support in any language greatly benefits our customers whilst reducing our contact costs.”

Ongo Homes

From government to business, our AI chatbots are used by over 1,000 organisations:

Use AI chatbot technology
to automate customer service

When a customer asks questions, they want answers — fast.

The good news is that up to 80% of customer queries relate to just a handful of problems. Our chatbots can field frequently asked questions and provide self-service features 24/7. 

No need to extend support times or hire more agents. 

Learn about automating correct answers to customer queries.

Hey there 👋, I’m customers your virtual assistant. How can I help you today?
Pay rent
Book a repair
Report anti-social behaviour
What is my rent balance
Ask anything
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| How do I top-up my electricity?

Empower customer service representatives
with our live chat solution

Save your live agents from time-sapping and repetitive questions. Triage customer queries so your customer support teams can focus on customers that need them most. 

Futr makes interactions with your customers more meaningful. Our live chat solution automatically translates questions and responses, making your live agents fluent in over 120 languages.

Learn about getting customer feedback through our AI chatbots.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

Integrate existing service tools to customise self-service

Futr lets customers self-serve by signposting to service tools and customer portals. Anytime, anywhere, our AI chatbot platform helps your customers:

  • Pay something
  • Change something
  • Check something
  • Track something
  • Report something.

You’re good to go with hundreds of live chat and chatbot integrations pre-built and ready to deploy.

Learn about Futr’s chatbot integrations.

Hey there, I’m your virtual assistant. How can I help you today?
When is my delivery arriving?
Happy to help, what’s your 6 digit payment reference number?
GXA-229
Thanks, please can you confirm your date of birth?
11 April 1974 circle
Thanks John, your delivery is currently scheduled for this afternoon.
Name
John Smith
Date of Birth
11/04/1974 circle
Address
London, SE1 3ER
Status
Arrives today (PM)
Tracking number
GXA-229

Use chat data to build better relationships with customers

Make business decisions based on real data from our AI chatbot platform.

  • Get insights on customers who interact with your AI chatbots and improve your customer engagement strategies.
  • Understand your customers’ pain points and uncover their challenges to improve your CSAT scores.
  • Use Futr’s heatmap feature to learn when users are most active. Forecast the exact number of virtual assistants or customer service representatives needed during peak periods.

Learn about engaging users in multiple languages.

Customer satisfaction rating

CSAT Score
83%
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Daily Cost Savings
£7,235
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Most Popular Questions
Where is my order?
I want to change by booking
User Sentiment by time of day
71%
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Data added to the knowledge base
3 Q&As
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Most popular answers
Tracking
Report incident
Other issue
Tracking NPS
91%
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Live chat and AI chatbot technology built for humans, by humans

With Futr’s AI chatbot platform, you can stay ahead of your customers’ needs
and automate correct answers before they’re even asked.

1. Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
2. Connect your data and existing enterprise service tools and processes.
3. Auto-generate your dialogue flows, test, train and deploy our customer service platform.
4. Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Start a free Futr trial and
build your first chatbot today!
  • Free four-week trial

  • No credit card required