Supercharge customer service with live chat and AI chatbots

Raise customer satisfaction levels by deploying our live chat solution and AI chatbots across all your customer service channels.

Free Four-Week Trial
AI Chatbot & Live Chat Superpowers
Omnichannel Customer Service Chatbots
120 Languages Supported
Dedicated Account Manager

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“The ability to provide our users with support in and out of live service hours, has been critical for us.”

Campaign Against Living Miserably

“Futr’s live chat has given us a channel to better protect our victims where they aren’t able to pick up the phone.”

Norfolk Police

“Futr is opening up digital channels for the police and the quicker we can do that the better”

Northamptonshire Police

“Providing automated support in any language greatly benefits our customers whilst reducing our contact costs.”

Ongo Homes

From government to business, our AI chatbots are used by over 1,000 organisations:

Use AI chatbot technology
to automate customer service

When a customer asks questions, they want answers — fast.

The good news is that up to 80% of customer queries relate to just a handful of problems. Our chatbots can field frequently asked questions and provide self-service features 24/7.

No need to extend support times or hire more agents.

Learn about automating correct answers to customer queries.

Hey there 👋, I’m customers your virtual assistant. How can I help you today?

Pay rent

Book a repair

Report anti-social behaviour

What is my rent balance

Ask anything

| How do I top-up my electricity?

Empower customer service representatives
with our live chat solution

Save your live agents from time-sapping and repetitive questions. Triage customer queries so your customer support teams can focus on customers that need them most.

Futr makes interactions with your customers more meaningful. Our live chat solution automatically translates questions and responses, making your live agents fluent in over 120 languages.

Learn about getting customer feedback through our AI chatbots.

Thanks for that, I would also like to discuss my rights as a tenant. Can you transfer me to an agent please?

No problem, transferring you to speak to someone now, you’re 3rd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

Integrate existing service tools to customise self-service

Futr lets customers self-serve by signposting to service tools and customer portals. Anytime, anywhere, our AI chatbot platform helps your customers:

Pay something
Change something
Check something
Track something
Report something.

You’re good to go with hundreds of live chat and chatbot integrations pre-built and ready to deploy.

Learn about Futr’s chatbot integrations.

Hey there, I’m your virtual assistant. How can I help you today?

When is my delivery arriving?

Happy to help, what’s your 6 digit payment reference number?

GXA-229

Thanks, please can you confirm your date of birth?

11 April 1974 circle

Thanks John, your delivery is currently scheduled for this afternoon.

Name: John Smith
Date of Birth: 11/04/1974
Address: London, SE1 3ER
Status: Arrives today (PM)
Tracking number: GXA-229

Use chat data to build better relationships with customers

Make business decisions based on real data from our AI chatbot platform.

Get insights on customers who interact with your AI chatbots and improve your customer engagement strategies.
Understand your customers’ pain points and uncover their challenges to improve your CSAT scores.
Use Futr’s heatmap feature to learn when users are most active. Forecast the exact number of virtual assistants or customer service representatives needed during peak periods.

Learn about engaging users in multiple languages.