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Customer Stories

believe housing – Automating FAQs

02.12.20 Written by Futr

Automatically Supporting Customers at believe housing

With over 24,000 residents, believe housing is one of the largest housing associations in the north east of England and pride themselves on putting tenants at the heart of everything they do.

“Futr’s platform is one of the easiest things we’ve brought in in such a short space of time.”

Carol Crathorne, Service Transformation Manager, believe housing

Supporting Residents, 24/7 in Over 100 Languages

Having reviewed several providers, amid the pressures of the 2020 pandemic, the team at believe were keen to quickly start automatically answering residents’ queries around the clock.

Led by Colin Tempest, Director of Technology and Digital Solutions, believe chose Futr to automate responses to their residents’ FAQs, in any language 24/7.

With the addition of Futr’s live chat service operating in the background, the contact team can answer queries that require a human touch.

Download the case study to learn about how believe have improved customer experience and what the measurable impact has been.

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    • Published 02.12.20
    • By Futr
    • In Customer Stories
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