In this Spotlight series, we sat down with the Assistant Director for Housing Management, Glendine Shepherd, from London Borough of Hammersmith and Fulham. Glendine has been there for over 16 years…
Chatbots for housing associations have the potential to reshape an entire industry through automation and conversational AI. Here’s what to expect from this paradigm shift. The Addison Act of 1919 introduced subsidising…
The pandemic has highlighted the need for digital inclusion in social housing. But the reality is, calls for change and efficiencies in housing were being made even before the pandemic.…
You’ve decided to invest in a chatbot for your business — congratulations! But weeks later, you’re getting complaints from your customers. What gives? You may be guilty of these common…
Award-winning leadership Last week, Inside Housing announced the ‘Housing Heroes Awards’ winners in Manchester. Off the back of winning ‘Employer of the Year’, North Star Housing Group’s Chief Executive, Angela Lockwood, sat down with Futr’s…
While companies are getting mixed results from their chatbot deployments, most organisations and experts will agree on one thing: When done right, chatbots improve customer experience in more ways than one. Chatbots…
The pandemic has accelerated the adoption of university chatbots across the UK and the rest of the world. But what makes them so valuable to the student experience? At the height of…
Let’s face it, the world of chatbots is filled with jargon and acronyms like AI, ML and NLP. We’ve put together this chatbot terminology guide to help you understand what…
Futr’s work to help social landlords bring digital choice to tenants during the coronavirus pandemic has been shortlisted for a national award. Creating digital choice for tenants and their social…
In this spotlight, we sat down with Tracey Lilley, Director of Housing and Community Safety at Brentwood Council. Tracey has been in the housing sector for 30 years and at Brentwood Council for…
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