This eBook explores how you can implement customer service chatbots and why it’s so important in today’s changing customer service landscape. “Instant” customer experience (CX) features powered by AI-enabled self-serve…
Travel chatbots are transforming the hospitality and tourism sector, introducing new efficiencies by acting as virtual guides and booking assistants. But how exactly are travel chatbots doing this? After two…
The first two years of the pandemic have not only been a trying time for businesses in terms of revenue, but they’ve also been a period of trial and error…
We live in the age of exciting travel technology. New innovations have changed how we travel, introducing new efficiencies and transforming the overall customer experience. But how exactly is this…
Digital transformation can seem like a never ending project but we know it’s necessary if charities want to level up. With multiple bottlenecks and what can seem like one hurdle…
Emerging technologies such as chatbots and automation are driving digital transformation in housing associations. But how are they doing it? This post was updated in August 2021 Technology is the…
Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar – one of the biggest mental health challenges of the 21st century, impacting over one million people in the UK.
Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Dewbien Plummer, Head of Housing Strategy and Improvement at the Royal Borough of Greenwich. Dewbien describes the human…
Assistant Chief Constable of Suffolk Constabulary, Rob Jones, worked with Futr to roll out a Domestic Abuse support for victims through Futr’s live chat solution. Rob previously worked at the…
For better or worse, the pandemic has fundamentally changed how and where charities and nonprofits engage donors and supporters. We provide useful tips on how to fundraise for charity on…
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