Powered by natural language processing (NLP), conversational AI is an advanced technology capable of simulating human speech and interactions. Although this technology is relatively recent, it has developed so quickly…
Live chats play a vital role in helping your eCommerce business stand out from the crowd, guarantee stellar customer support, and ultimately build the foundations of long-term success. But, with…
Over the past years, the high street retail market has undergone a profound transformation. During the pandemic, people turned to online portals for their shopping sprees, while after the restrictions…
AI-powered support and chatbots represent an essential tool to elevate your customer service strategy, provide an even better experience to retail customers, and ultimately remain competitive in today’s fast-changing market. …
When it comes down to setting your retail venture above the competition, nothing matters as much as your customer service strategy. According to statistics, businesses that view customer service as…
The world of retail is changing at an unprecedented speed. Today, most consumers are looking for a hyper-convenient digital experience. Because of this, it isn’t surprising that over the past…
AI Frees Up Customer Service Team from Routine Inquiries Denby Pottery is one of the most esteemed manufacturers of stoneware and pottery in the UK, with a rich history spanning…
Artificial intelligence is dominating the headlines in 2023. Generative AI and chatbots are profoundly impacting marketing, public organisations, retailers, and even universities. This post explores 15 up-and-coming intelligent chatbot trends.…
Self-serve AI Chat Solution Delivers Significant Efficiencies Superdrug is the one of the largest health and beauty retailers in the UK with over 800 stores. The company's focus is on providing…
While we are still living in the midst of a Global Pandemic, restrictions are lifted in most places and the world is getting used to the “new normal”. But what…
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