Let’s face it, the world of chatbots is filled with jargon and acronyms like AI, ML and NLP. We’ve put together this chatbot terminology guide to help you understand what…
COVID-19 has left an indelible mark on the customer service landscape. Here are 5 customer relations lessons to remember as we transition to a post-pandemic world. Here’s something almost everyone…
The impact of conversational AI on critical services: 3 key takeaways Artificial intelligence (AI) is expanding at breakneck speed, with the market for AI-enabled software predicted to reach US$125 billion by…
Digital self-service is transforming the resident experience, making it easy for social landlords to engage with their tenants and make sure they feel heard. But what exactly does digital self-service…
Emerging technologies such as chatbots and automation are driving digital transformation in housing associations. But how are they doing it? This post was updated in August 2021 Technology is the…
The role of digital tools in the world of law enforcement has undergone tremendous change. Chatbots are just one of many manifestations of digital transformation in policing. Learn more in…
The accessibility of artificial intelligence and natural language processing has made live chat automation a practical solution for frontline customer service agents, freeing them from repetitive, time-consuming tasks. This post…
Tech-savvy HR departments are reaping the rewards of digital transformation, with technologies like artificial intelligence and natural language processing transforming HR functions. But what exactly is the role of AI…
In a world reeling from the economic and social impact of COVID-19, HR processes have had to undergo a massive shift to keep up with the “New Normal” of work.…
Chatbots are transforming the way businesses and brands market themselves. In this guide, we go over four chatbot marketing examples and use cases to use as benchmarks. This post was…
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