Read more about the article Overcoming Barriers for Digital Transformation
Overcoming Barriers for Digital Transformation blog post

Overcoming Barriers for Digital Transformation

We recently commissioned a survey with Inside Housing to understand where social landlords are in their digital transformation journey. The survey revealed an overall trend towards greater digital adoption, with social landlords looking at ways to improve choice for residents.…

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Read more about the article The essential guide to digital transformation for nonprofits and charities
The essential guide to digital transformation for nonprofits and charities blog post

The essential guide to digital transformation for nonprofits and charities

Fundraising disruptions and social distancing guidelines caused by COVID-19 have led to a rise in nonprofit digital transformation. We break down how charities and aid groups have used digital technology to…

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Read more about the article Inside Housing survey reveals where social landlords are in their digital transformation plans
Inside Housing survey reveals where social landlords are in their digital transformation plans blog post

Inside Housing survey reveals where social landlords are in their digital transformation plans

We recently launched a survey with Inside Housing to understand how far along social landlords are in their digital transformation plans. The social housing sector over the years has faced increasing…

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Read more about the article 17 Chatbot benefits to customers: The essential introduction to chatbots in 2022
17 Chatbot benefits to customers: The essential introduction to chatbots in 2022 blog post

17 Chatbot benefits to customers: The essential introduction to chatbots in 2022

New Year, new you. What better way to start 2022 than by reinvigorating your customer experience with chatbots? We’ve put together a list of 17 chatbot benefits to customers —…

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Read more about the article Chatbots for housing: How conversational AI supports your residents
Chatbots for housing: How conversational AI supports your residents blog post

Chatbots for housing: How conversational AI supports your residents

Chatbots for housing associations have the potential to reshape an entire industry through automation and conversational AI. Here’s what to expect from this paradigm shift. The Addison Act of 1919 introduced subsidising…

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Read more about the article How do chatbots improve customer experience? 5 key benefits to consider
How do chatbots improve customer experience? 5 key benefits to consider blog post

How do chatbots improve customer experience? 5 key benefits to consider

While companies are getting mixed results from their chatbot deployments, most organisations and experts will agree on one thing: When done right, chatbots improve customer experience in more ways than one. Chatbots…

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