The trend of digital transformation in the social housing sector has been years in the making, driven largely by a desire for efficiency and cost reduction.
But the pandemic represents a turning point — one that made digital services more than just a nice-to-have. This swift, digitally-driven paradigm shift in social housing presents a critical opportunity for social landlords to enhance tenant engagement and satisfaction.
Enter chatbots for social housing, which provide the tools to augment tenant communication and lower contact centre costs. Download “The ultimate guide to chatbots in social housing” to learn how landlords can leverage chatbot technology to overcome new and old social housing challenges.