Chatbots are all the rage today, particularly in the fast-paced world of retail. If you’re planning to digitally transform your live chat capabilities this year, we’ve put together a list…
We recently commissioned a survey with Inside Housing to understand where social landlords are in their digital transformation journey. The survey revealed an overall trend towards greater digital adoption, with social landlords looking at ways to improve choice for residents.…
As retail continues to move online, a growing number of consumers also expect to communicate with brands online. Retail chatbots present an opportunity to optimise your online customer experience —…
Fundraising disruptions and social distancing guidelines caused by COVID-19 have led to a rise in nonprofit digital transformation. We break down how charities and aid groups have used digital technology to…
We recently launched a survey with Inside Housing to understand how far along social landlords are in their digital transformation plans. The social housing sector over the years has faced increasing…
New Year, new you. What better way to start 2022 than by reinvigorating your customer experience with chatbots? We’ve put together a list of 17 chatbot benefits to customers —…
Chatbots for housing associations have the potential to reshape an entire industry through automation and conversational AI. Here’s what to expect from this paradigm shift. The Addison Act of 1919 introduced subsidising…
The pandemic has highlighted the need for digital inclusion in social housing. But the reality is, calls for change and efficiencies in housing were being made even before the pandemic.…
You’ve decided to invest in a chatbot for your business — congratulations! But weeks later, you’re getting complaints from your customers. What gives? You may be guilty of these common…
While companies are getting mixed results from their chatbot deployments, most organisations and experts will agree on one thing: When done right, chatbots improve customer experience in more ways than one. Chatbots…
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