More brands are using chatbots than ever. The growing popularity of eCommerce and retail chatbots is largely due to their effectiveness at managing customer queries quickly while also boosting sales…
While chatbots in retail are no longer a new phenomenon, recent years have seen accelerated use. Now, retail brands of any size can make growth easier to achieve through the…
Spotlight on Retail In this edition of our Spotlight on Retail series, we spoke to Debbie Bond, the COO at Lovehoney who shared how they’ve been able to implement tech foundations during lockdown…
Digital transformation in retail has come under focus over the past two years in the wake of disruptions and swift changes in customer behaviours caused by the COVID-19 pandemic. But…
The retail sector has seen massive disruption in the last decade. The emergence of eCommerce combined with evolving consumer demands has seen some of the biggest names in retail collapse. The impact…
In this Spotlight in Retail interview, we spoke with retail expert and leader Lars Axelsson. With over 20 years of experience working in the retail sector, Lars has built up a wealth…
In our recent Retail Spotlight, we spoke to Diego Sebastian, Customer Experience Director at Mango. Diego joins Futr’s Retail Lead, Simone Oloman, to reflect on how retail has changed and share his insight on how to provide…
In our recent Spotlight on Retail interview, we spoke to Andrew Stevenson-Thorpe, Co-founder and CTO at ISAWITFIRST (ISAW). Andrew shares his insight on the important role technology and innovation has played in improving…
Retail Spotlight Series In our latest Spotlight on Retail, we were very lucky to speak with Nathan Williams, the COO of Mamas & Papas about the changes they made to service their customers…
Spotlight on Retail In this edition of our Spotlight on Retail series, we spoke to Kevin Rusling, the COO at Mothercare. Kevin shares the fascinating journey Mothercare has been on and how…
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