Getting Automatic Customer Contact Right at Ongo Homes After a first foray into conversational chatbots, Ongo – the largest housing provider in North Lincolnshire – was left wanting more, to…
In this, the first edition of our series, Housing Futr Spotlight: 2020 In Review, we caught up with Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing, about how the pressure of…
In this edition of our finance sector Futr Spotlight, we caught up with Hannah Sutherland, Head of Learning and Development at Secure Trust Bank, to share her thoughts on the crisis, their…
Leadership at Local Authorities through the Coronavirus Crisis For our latest Councils Futr Spotlight Series, we caught up with Lynne Ridsdale, the Deputy Chief Executive at Bury Council, about running business as…
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