Read more about the article Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience
Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience blog post

Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience

https://youtu.be/a7Jj9c0wZrs Futr and Housing Digital Our UK Housing expert, Kitty Hadaway, spoke at a recent Housing Digital Social, reflecting on how the pandemic has catapulted digital transformation to meet residents’ changing expectations…

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Read more about the article Estuary Housing Association: Fast-tracking digital adoption
Estuary Housing Association: Fast-tracking digital adoption blog post

Estuary Housing Association: Fast-tracking digital adoption

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Helen Gregory, Director of Customer Service at Estuary Housing Association. Helen joined Futr’s housing lead, Kitty Hadaway, to…

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Read more about the article Portsmouth City Council: Business continuity and leadership
Portsmouth City Council: Business continuity and leadership blog post

Portsmouth City Council: Business continuity and leadership

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to James Hill, Director of Housing, Neighbourhood and Building Services at Portsmouth City Council. James spoke to us…

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Read more about the article Enfield Council: Fostering trust through communication, flexible working and digital tools
Enfield Council: Fostering trust through communication, flexible working and digital tools blog post

Enfield Council: Fostering trust through communication, flexible working and digital tools

Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Ewelina Sorbjan, Head of Housing Services, Enfield Council.Ewelina describes how the past year pushed her to communicate even…

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Read more about the article ISAWITFIRST: Elevating the role of technology in customer service
ISAWITFIRST: Elevating the role of technology in customer service blog post

ISAWITFIRST: Elevating the role of technology in customer service

In our recent Spotlight on Retail interview, we spoke to Andrew Stevenson-Thorpe, Co-founder and CTO at ISAWITFIRST (ISAW). Andrew shares his insight on the important role technology and innovation has played in improving…

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