Assign notes to conversations and select next steps for follow-up if required

Block abusive customers with the ability to unblock on review

Automatically message a customer if your agents haven’t responded for a specified amount of time

Curated signposts for your agents to drop seamlessly into their chats

Kick off every live chat with an automated greeting to start the conversation

Gather valuable information at the beginning and at the end of each chat

Send secure link via SMS, WhatsApp or FB Messenger to invite users to continue their live chat

System notifications for new chats

Send and receive attachments inclucing PDF & JPEG

Manage multiple live chats at any one time