Customer authentication
Authenticaiton for your customers pre or mid chat
Employee Single Sign-On
Allow your users to securely authenticate onto the Futr platform by using your enterprise approved credentials
Full user management
Full user management and custom access at feature level
Govt cloud security
Futr adhere to the National Cyber Security Centre's 14 Cloud Principles
Critical chat features
Features designed in collaboration with the police, including Quick Exit, Disssolving Text, Deleted History
In queue gamification
Keep your customers engaged whilst in the queue with games or other engagement tools
In queue self-serve
Let your customers self-serve answers whilst never losing their queue position
Whisper and team chat
Chat to other live chat agents for guidance and support on those tricky cases
Agent groups
Add live chat agents to particular user groups to faciliate inter-agent chat and support
