Internal Promotion Examples #
Hey Team!
If you haven’t already heard through the grapevine- we are pleased to introduce you to our new [insert] chatbot.
The chatbot sits on our website and acts as an assistant to help answer users’ questions and provide them with instant access to communication.
What does this mean for [blank] customers?
Our chatbot gives users more options in how they choose to communicate with us. Our other contact options such as telephone and email are still available for those who prefer it, however, the chatbot is designed to help you self-serve and get instant answers to your questions. Our chatbot can:
- Give instant answers, 24/7 in over 120 languages
- Answer common and transactional questions
- Signpost and self-serve
If Users prefer to chat to a person instead, they can request live chat through the chatbot and speak to a member of our team who can help them with their queries.
There will be a shift in our Customer service approach, however, this is a super exciting time for us, so if you have any questions surrounding the chatbot please let me know.
Head over to our website and try it out! [Insert link]
Kindest Regards,
[Name here]
Email Example: #
Hello (customer),
We’re really pleased to announce the launch of our new chatbot! The chatbot sits on our website and acts as an assistant to help answer your questions and give you quick access to information.
What does this mean for you?
Our chatbot gives you more options in how you choose to communicate with us. Our other contact options such as telephone and email are still available for those who prefer it, however the chatbot is designed to help you self-serve and get instant answers to your questions.
Our chatbot can:
- Give instant answers, 24/7 in over 120 languages
- Answer common and transactional questions
- Signpost and self-serve
If you prefer to chat to a person instead, you can request live chat through the chatbot and speak to a member of our team who can help you with your queries.
Head over to our website and try it out! [Insert link]
Kindest Regards,
[Name here]