Futr AI is a powerful tool that can greatly enhance your customer support operations. Here are some tips and tricks to help you get the most out of this versatile platform.
Customising Your Chatbot #
You can enhance customer engagement by personalising the chatbot’s tone and conversation style to align with your brand’s identity. Use a language and style that your customers are familiar with for a seamless interaction experience.
Knowledge Base Integration #
Linking your existing knowledge base (website, PDFs or Q&As) with Futr AI can enable your chatbot to provide instant responses to common queries. This reduces response time and frees up your support team to focus on more complex issues.
AI Training #
Continuously train your AI with feedback and corrections using the Unanswered Questions section on the Futr AI Q&A Dashboard. The more data your AI has, the more accurate and helpful it becomes. Also, ensure to update your content with new product updates, policies, and procedures.
Use Rich Media #
Futr AI allows you to incorporate rich media like images, videos, gifs, and carousels into your chatbot conversations. This can make interactions more engaging and help explain complex topics more easily.
Implementing Quick Replies #
Quick replies (Top 5 Q&A) provide users with suggested responses, making interactions quick and easy for customers. They can also guide the conversation in a way that the chatbot can easily understand.
Multi-language Support #
If you have an international audience, you can leverage Futr AI’s multi-language support to cater to customers in their preferred language. Highlight the ability to swap languages in your welcome message.
Feedback Collection #
Use your chatbot to gather customer feedback. This can help you improve your products, services, and the chatbot itself. Add a quick Survey onto the end of each chat.
Escalate Complex Queries to Live Agents #
Despite the sophistication of Futr AI, some queries may still require a human touch. Ensure to set up the system so that complex queries get redirected to a live agent. Go to the Confidence tab on your Bot Settings page and toggle “on” Would you like to offer “Speak to someone” after the last suggestion question is shown.
Regular Analysis and Reporting #
Futr AI provides analytics and reporting features that give you insight into your customer’s needs and the performance of the chatbot. Regularly reviewing these reports can help you identify areas of improvement.
Seamless Integration #
Futr AI can be integrated with various CRM, email marketing, and helpdesk software, creating a unified system for customer interaction.
With these tips, you’ll be able to optimise the use of Futr AI to improve the quality and efficiency of your customer support. It will help in increasing customer satisfaction, while also reducing the burden on your customer support team.