Data handling is a critical aspect of Futr AI’s operations, and they have established robust procedures to ensure the security, integrity, and privacy of your data.
Data Collection #
Futr AI collects data necessary for providing and improving their service. This includes data input by users, interaction data with the chatbot, and technical data like IP addresses and browser details. This information is used to optimise the AI’s responses and improve user experience.
Data Storage #
Futr AI stores data in secure, encrypted databases located in state-of-the-art data centers. The data centers adhere to global security standards, including ISO 27001, ensuring a high level of data security.
Data Usage #
The primary use of your data is to provide the services associated with the Futr AI platform. This includes improving chatbot interactions and providing customer support. Futr AI does not sell or rent customer data to third parties.
Data Retention #
Futr AI retains your data only for as long as is necessary to provide the services to you and for legitimate and essential business purposes, such as maintaining the performance of the AI services, making data-driven business decisions, complying with legal obligations, and resolving disputes.
Data Deletion #
Upon your request, Futr AI will delete or anonymise your data so that it no longer identifies you, unless they are legally allowed or required to maintain certain personal data, including situations such as:
- If there’s an unresolved issue relating to your account, like an outstanding credit on your account or an unresolved claim or dispute.
- If they are legally required to.
- If it’s necessary for security and fraud prevention purposes.
Data Security #
Futr AI uses multiple layers of security to protect your data. This includes data encryption in transit and at rest, secure cloud infrastructure, regular security audits, and employee training.
Data Rights #
Futr AI respects your rights to access and control your personal data. This includes rights to access, correct, delete, and export your personal data. These rights can be exercised by contacting Futr AI on support@futr.ai or through tools provided within the platform.
By implementing these comprehensive data handling practices, Futr AI aims to provide you with a secure, efficient, and personalised service, while upholding your data privacy rights. For further details, please refer to Futr AI’s privacy policy and terms of service.