Customising your Futr AI chatbot can significantly enhance the user experience, allowing the chatbot to blend seamlessly with your brand and cater to your audience’s specific needs. Here’s a beginner’s guide to customising your Futr AI chatbot:
Define Your Chatbot’s Personality #
Your chatbot should reflect your brand’s personality. Determine if your chatbot should be formal, informal, playful, serious, etc., based on your brand identity and audience preferences. Ensure that you reflect the language and tone used by your chatbot in all of the content you use. The bot will automatically pick up the tone and language from your website if that is your chosen source.
Customise Chatbot Appearance #
Futr AI allows you to customise the appearance of your chatbot to align with your brand’s visual identity. This includes the chatbot’s colour scheme, avatar, and chat window layout. Navigate to ‘Channels’ > ‘Webchat Popup’ to make these changes
Create Custom Responses #
Under ‘Q&A Library’, you can start crafting your chatbot’s responses. For common queries, prepare personalised responses that deliver the information users are likely to need. Remember to use the tone and language you defined for your chatbot.
Implement Featured Questions #
Featured Questions or Top 5 Q&A are predetermined responses users can select to streamline their interaction with the chatbot. This feature guides the conversation and ensures the chatbot can understand the user’s input.
Multi-language Support #
If you serve an international audience, you might want to remind your users in your Welcome message that multiple languages for your chatbot are available.
Integrate With Your Multiple Knowledge Sources #
You can link your existing knowledge base PDFs, website or FAQ with your chatbot, enabling it to provide instant answers to common questions.
Set Up Live Chat Escalation #
In cases where the chatbot can’t answer a query, you might want to escalate the conversation to a human agent.
Ensure to set up the system so that complex queries get redirected to a live agent. Go to the Confidence tab on your Bot Settings page and toggle “on” Would you like to offer “Speak to someone” after the last suggestion question is shown.
Test Your Chatbot #
Once you’ve customised your chatbot, ensure to test it thoroughly. This includes checking its responses, appearance on different devices, and any integrations you’ve set up.
Customising your Futr AI chatbot allows it to reflect your brand’s personality and cater to your audience’s specific needs. Remember that chatbot customisation is an ongoing process, as you’ll need to continually update it based on user feedback and changes to your products or services.
