Dashboards: Visualize Your Data #
Futr’s dashboards allow businesses to gain a comprehensive overview of their customer interactions in a visually appealing and easily digestible format.
Our dashboards present a range of key performance indicators (KPIs), metrics, and real-time analytics, enabling businesses to track and monitor various aspects of their customer service operations.
These metrics can include cost savings, response times, total users and more. Businesses can quickly identify trends, spot bottlenecks, and make informed decisions to optimise their customer support processes by visualising this data through charts, graphs, and widgets.
For example, imagine a company notices a sudden increase in customer complaints about long wait times. By analyzing the data presented in the dashboard, they can pinpoint the exact time periods when the wait times spike and take appropriate measures to allocate additional resources during those hours.
This data-driven approach helps businesses improve their response times, reduce customer frustration, and ultimately enhance the overall customer experience.
Transcripts: Uncover Insights from Conversations #
In addition to the dashboard feature, Futr offers a valuable transcripts feature that allows businesses to delve deeper into individual customer interactions.
These transcripts provide a detailed record of conversations between customers, automation and support agents, capturing both sides of the conversation, including messages, timestamps, and any relevant notes, tags or resources shared.
By analyzing the transcripts, administrators and managers can assess the performance of their agents, identify areas for improvement, and provide targeted coaching or training. This ensures consistency in customer service and helps agents deliver more personalized and practical support.
Moreover, transcripts serve as a valuable resource for extracting customer insights. By analyzing the content of the conversations, businesses can identify common pain points, recurring issues, and emerging trends. This information can then be used to improve product offerings, streamline processes, or develop proactive strategies to address customer needs more efficiently.
