Enhancing Public Safety

Chatbot terminology guide for newcomers: 18 terms you should know

AI in digital policing — respond to citizens with live chat and chatbots

Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments.

Use our police live chat solution to auto-translate questions and replies, making your support agents fluent in over 145 languages.

From your website to WhatsApp, connect with citizens on the digital channels they use every day.

Faster Blue light response formula
Wait time
- 1 %
Top case drivers addressed with automation
1 %
Round the clock service
2 4/7
Additional agents hired
read our case studies
Case Studies
Futr AI, livechat

Case studies

Title Number #1

Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Futr AI Tawk to

Case studies

Title Number #2

Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Futr AI, banking, intercom

Case studies

Title Number #3

We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.

Improve public safety with live chat and chatbots for police departments

Omnichannel Surveys

Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.

Collect Feedback

Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.

Reduce Wait Times

Bring surveys to digital chat channels and see an instant uplift in open and completion rates.

Live Chat Handover

Automatically validate and secure your customer data as it comes through the chat and into your systems.

Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Multi-Language Support

Make your customer surveys available in 120+ languages straight away.


Discover our live chat and chatbot features


Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for blue light services

enable self-service on all your digital channels

End long wait times

Budgets are tight and call volumes are up. Fortunately, 80% of calls from citizens involve a handful of common questions.

With Futr, you can enable self-service on all your digital channels and help citizens:

  • Get urgent help
  • Report an incident or report a crime online
  • Get an update on their case
  • Ask anything.

There’s no need to hire more live agents. Choose from 200+ chatbot integrations for police departments.

Bring self-service features to your banking customers
Over 200 chatbot integrations for banks
Knowledge Search

Bring live chat powers to your digital contact team

Use our police live chat platform to automatically divert urgent messages to your live agents.

Our police 101 live chat solution enables your police department to become fluent in over 120 languages — instantly.

Use your chat data to conduct sentiment analysis about your citizens — including frequent queries and common reports — allowing you to serve them better.

“This will help increase public satisfaction, and improve our intelligence.”

Chatbot automation

Provide instant answers to common questions 24/7

Bring self-service features to your banking customers

Over 80% of queries about bank services relate to just a handful of frequently asked questions. 

Over 200 chatbot integrations for banks

Choose from 200+ chatbot integrations for banks and financial institutions. 

Live chat superpowers for your customer service agents

Futr integrates with any live chat software to escalate urgent bank queries to your live agents. 

Our simple process

Live chat and chatbot technology built for humans, by humans

Use our live chat and police chatbot platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.

Step 1: Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
Step 2: Connect your data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.