Stay on top of your customers’ complaints and learn more about their most common frustrations.
Enhancing Public Safety
AI in digital policing — respond to citizens with live chat and chatbots
Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments.
Use our police live chat solution to auto-translate questions and replies, making your support agents fluent in over 145 languages.
From your website to WhatsApp, connect with citizens on the digital channels they use every day.
Faster Blue light response formula
Wait time
-
1
%
Top case drivers addressed with automation
1
%
Round the clock service
2
4/7
Additional agents hired
0
read our case studies
Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
Title Number #2
Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
Case studies
Title Number #3
We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Improve public safety with live chat and chatbots for police departments
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Collect Feedback
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
charities
Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for blue light services
enable self-service on all your digital channels
End long wait times
Budgets are tight and call volumes are up. Fortunately, 80% of calls from citizens involve a handful of common questions.
With Futr, you can enable self-service on all your digital channels and help citizens:
- Get urgent help
- Report an incident or report a crime online
- Get an update on their case
- Ask anything.
There’s no need to hire more live agents. Choose from 200+ chatbot integrations for police departments.
Knowledge Search
Bring live chat powers to your digital contact team
Use our police live chat platform to automatically divert urgent messages to your live agents.
Our police 101 live chat solution enables your police department to become fluent in over 120 languages — instantly.
Use your chat data to conduct sentiment analysis about your citizens — including frequent queries and common reports — allowing you to serve them better.
“This will help increase public satisfaction, and improve our intelligence.”
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and chatbot technology built for humans, by humans
Use our live chat and police chatbot platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
Step 2: Connect your data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
