Stay on top of your customers’ complaints and learn more about their most common frustrations.
Boosting Retail Engagement
Improve customer service with live chat and sales chatbots for retail
Add higher customer satisfaction levels to your cart and drive more sales with our retail chatbot and live chat solution!
Deploy a customer support chatbot to automatically answer frequently asked questions 24/7. Use our customer service live chat for complex conversations and be instantly fluent in 120+ languages.
Futr supports major eCommerce, CRM and payment platforms, including Shopify, WooCommerce, Salesforce, Stripe and more.
The happy shopper formula
Wait time
-
1
%
Top case drivers addressed with automation
1
%
Round the clock service
2
4/7
Additional agents hired
0
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Case Studies
Case studies
Title Number #1
Through extensive experience and broad expertise, we always offer the highest quality our clients can get.
Case studies
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Several years in the industry have given us invaluable knowledge in the field which we pride ourselves in.
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We always guarantee a good quality of our services/projects to ensure that clients’ satisfaction is achieved.
Features
Engage your customers with retail chatbots and live chat
Omnichannel Surveys
Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.
Collect Feedback
Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.
Reduce Wait Times
Bring surveys to digital chat channels and see an instant uplift in open and completion rates.
Live Chat Handover
Automatically validate and secure your customer data as it comes through the chat and into your systems.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Make your customer surveys available in 120+ languages straight away.
Features
Discover our live chat and chatbot features
Collect Feedback
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
retail
Add higher customer satisfaction levels to your cart and drive more sales with our retail chatbot and live chat solution
enable self-service on all your retail channels
Add self-service to all your digital channels with a retail chatbot
Put an end to long wait times by enabling self-service on all your retail channels.
Deploy an eCommerce chatbot that helps your customers:
- Track their order status
- Change delivery details
- Reference return and refund policies
- Make exchanges
- Understanding fitting and sizing
- Check product stock
Answer 80% of common questions instantly without hiring more staff.
keep your customers happy
Live chat powers for your live customer service agents
Some customer queries require a more human touch.
Use our live chat platform to seamlessly escalate complaints and questions to your live agents and keep customers happy.
Want to operate internationally? Futr translates questions and answers into 120 languages — making your customer service agents instantly fluent.
enable self-service on all your retail channels
200+ self-service integration tools for eCommerce
Use a retail chatbot to save your agents from answering time-sapping, repetitive questions all day.
Choose from over 200 pre-built integrations for retail and help your customers:
- Pay something
- Change something
- Check something
- Track something
- Report something
Futr supports major eCommerce, CRM and payment platforms, including Shopify, WooCommerce, Stripe and more.
Chatbot automation
Provide instant answers to common questions 24/7
Bring self-service features to your banking customers
Over 80% of queries about bank services relate to just a handful of frequently asked questions.
Over 200 chatbot integrations for banks
Choose from 200+ chatbot integrations for banks and financial institutions.
Live chat superpowers for your customer service agents
Futr integrates with any live chat software to escalate urgent bank queries to your live agents.
Our simple process
Live chat and retail chatbot technology built for humans, by humans
Use our chatbots for retail platform to stay ahead of your citizens’ needs. Your staff will also have access to a dedicated account manager to assist you at all times.
Step 1: Deploy an off-the-shelf solution or let us map your live chat and automation strategy.
Step 2: Connect your data and existing enterprise service tools and processes.
Step 3: Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Step 4: Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.
Frequently Asked Questions
What is a chatbot?
A chatbot is a computer program designed to imitate and process human conversations on websites, apps and messaging platforms. Chatbots enable humans to communicate with digital devices as if they were interacting with a real person. They can use rudimentary rule-based programming to answer simple queries or sophisticated technology to function as digital assistants.
What can chatbots for charities and nonprofits do?
At Futr, our chatbots use advanced algorithms to engage volunteers and donors by responding to their frequently asked questions. Our retail chatbots can enable self-service and help your stakeholders:
- Learn about your cause
- Donate to your cause
- Seek help
- Find a support network
- Ask anything about your organisation.
What kind of pricing plans are available?
- Futr offers three plans:
Growth: Aimed at smaller nonprofit organisations. Comes with our standard multilingual chatbot and live chat features. - Professional: Aimed at large nonprofit organisations. Comes with all Growth features, plus unlimited live chat seats and a dedicated set-up team and account manager.
- Enterprise: Aimed at enterprise-level organisations. Comes with all Professional features, plus chatbot and live chat on Instagram, Twitter, Alexa, Google Home and IVR, and integration with your CRM and BI tool of choice.
Does Futr offer a free trial?
Yes, Futr offers a free demo and a no-obligation four-week trial of our chatbot and live chat platform.
Does Futr offer live chat?
Yes, Futr’s live chat solution allows your bank’s customers to seamlessly escalate a conversation with a chatbot to one of your live agents. Out of hours, your chatbot can generate a ticket and connect a customer with a live agent the next business day.
What channels does Futr deploy to?
Yes, we are experts at integrations. Futr’s live chat and chatbot platform integrate with your CRM, service desk and field management systems.
When it comes to the banking sector, Futr supports leading operations management and IT operations platforms, including SAP, Oracle, Intuit, Azure, DevOps, MySQL, MongoDB SQL Server and Git, among others.
What languages does Futr support?
Futr auto-translates queries and responses into 120 languages, including French, Spanish, Afrikaans, Pashto, Romanian and more.
Futr also supports Cymraeg/Welsh — a critical feature in Wales, where banks are required by law to provide services in Welsh and English.
