Tier Features

Tiers for Small & medium Businesses
Explore our tailored tiers to find the perfect match for your needs.
Whether you're just starting out, looking to grow, or in need of a comprehensive solution,
we have something for every stage of your business journey.

Essentials

Basic Features for Small Businesses
Includes
  • Seats · 2 seats
  • Automate · Multiple data sources (Q&A, hierarchical Web & PDF) · Auto to human triage
  • Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console
  • Real-time translation · All available languages
  • Channels · Website
  • Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
  • Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
  • Help · Futr Support Bot
  • Usage · Up to 500 conversations per month
  • Overages Fee · Up to 100 conversations over limit: £0.50 per conversation · Any additional conversations: £0.45 per conversation

Growth

Expanded Toolset for Growing Businesses
Includes
  • Seats · 5 seats
  • Automate · Multiple data sources (Q&A, hierarchical Web & PDF) · Auto to human triage
  • Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console · Agent groups · Internal whisper & team chat · Automated inactivity message
  • Integrate · Form Builder (to email workflow) · Lead generation (to email workflow)
  • Reach · Surveys
  • Real-time translation · All available languages
  • Channels · Website
  • Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
  • Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
  • Help · Futr Support Bot
  • Usage · Up to 2,000 conversations per month
  • Overages Fee · Up to 200 conversations over limit: £0.45 per conversation · Any additional conversations: £0.40 per conversation
Popular

Professional

Comprehensive Solution for Larger SMEs
Includes
  • Seats · 10 seats
  • Automate · Multiple data sources (Q&A, Contextual Advanced Web & PDF) · Auto to human triage
  • Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console · Agent groups · Internal whisper & team chat · Automated inactivity message
  • Integrate · Form Builder (to std API / email workflow) · Calendar bookings via Outlook / Calendly · Customer authentication · Lead generation (to std API / email workflow) · Custom / multi API connections - bespoke pricing
  • Reach · Surveys
  • Real-time translation · All available languages
  • Channels · Website plus one other channel (WhatsApp or SMS or FB Messenger or Teams) · Additional channels - bespoke pricing
  • Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
  • Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
  • Help · Futr Support Bot · Customer Success Manager
  • Usage · Up to 5,000 conversations per month
  • Overages Fee · Up to 500 conversations over limit: £0.40 per conversation · Any additional conversations: £0.35 per conversation
live chat & chatbot features

Discover our live chat and chatbot features

Set Up

Q&A

Knowledge search

Deployment

Channels

Seamless deployment on:

Security

Data encryption in transit and at rest

Usage

Languages

Usage levels

Availability

24/7

Manage

Analytics

Rich insights including:

Iterate

Action prompts to help

Chatbot automation

Provide instant answers to common questions 24/7

Bring self-service features to your banking customers

Use chatbots to automate answers to

Slash wait times and call volumes by using AI chatbots to automatically answer your customers’ frequently asked questions.

Use our chatbot’s self-service features to signpost to your core services and help your customers:

  • Change something
  • Check something
  • Track something
  • Report something
  • Pay for something

Simply load your unique FAQs or choose from our curated list of templates for different use cases and sectors. 

Integrate your knowledge base into your digital chat channels

Improve the accessibility of user guides, training documents and policies by making them available through chat.

Our chatbot and live chat platform integrate your knowledge base into conversations with your employees, customers, volunteers and other stakeholders.

Let users ask questions in their preferred chat channel and language.

Over 200 chatbot integrations for banks

Use chat analytics to gain insight into your customers’ needs

Use Futr’s built-in analytics backend to unlock invaluable insights into your users’ behaviours and preferences. Whether it’s your customers, employees or other stakeholders interacting with your chatbots, your data analytics dashboard will reveal information about their needs and usage patterns.

Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to improve your chatbots’ performance and ability to resolve your customers’ problems. 

Start a free Futr trial and build your first chatbot today!