Pricing (New)
Pricing
Explore our tailored tiers to find the perfect match for your needs.
Whether you're just starting out, looking to grow, or in need of an enterprise solution,
we have something for every stage of your business journey.
Whether you're just starting out, looking to grow, or in need of an enterprise solution,
we have something for every stage of your business journey.
Essentials
Basic Features for Small Businesses
£
250
Monthly
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Tier Features
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Seats · 2 seats
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Automate · Multiple data sources (Q&A, hierarchical Web & PDF) · Auto to human triage
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Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console
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Real-time translation · All available languages
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Channels · Website
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Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
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Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
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Help · Futr Support Bot
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Usage · Up to 500 conversations per month
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Overages Fee · Up to 100 conversations over limit: £0.50 per conversation · Any additional conversations: £0.45 per conversation
Enquire Now
What is a 'conversation'?
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
Growth
Expanded Toolset for Growing Businesses
£
750
Monthly
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Popular
tier features
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Seats · 5 seats
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Automate · Multiple data sources (Q&A, hierarchical Web & PDF) · Auto to human triage
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Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console · Agent groups · Internal whisper & team chat · Automated inactivity message
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Integrate · Form Builder (to email workflow) · Lead generation (to email workflow)
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Reach · Surveys
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Real-time translation · All available languages
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Channels · Website
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Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
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Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
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Help · Futr Support Bot
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Usage · Up to 2,000 conversations per month
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Overages Fee · Up to 200 conversations over limit: £0.45 per conversation · Any additional conversations: £0.40 per conversation
Enquire Now
What is a 'conversation'?
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
Enterprise
Comprehensive Solution for Larger Orgs
£
1500
Monthly
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Tier features
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Seats · 10 seats
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Automate · Multiple data sources (Q&A, Contextual Advanced Web & PDF) · Auto to human triage
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Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · Conversation Tags · Notes & next steps · Team chat · Blocking · Searchable transcripts · Live Chat console · Agent groups · Internal whisper & team chat · Automated inactivity message
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Integrate · Form Builder (to std API / email workflow) · Calendar bookings via Outlook / Calendly · Customer authentication · Lead generation (to std API / email workflow) · Custom / multi API connections - bespoke pricing
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Reach · Surveys
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Real-time translation · All available languages
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Channels · Website plus one other channel (WhatsApp or SMS or FB Messenger or Teams) · Additional channels - bespoke pricing
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Admin · User Management · Usage & Insight Dashboards · Manager Seat (Dashboard access) · Employee Single Sign-On
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Data · Data Encryption in transit & at rest · Govt-grade cloud security · GDPR compliance
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Help · Futr Support Bot · Customer Success Manager
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Usage · Up to 5,000 conversations per month
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Overages Fee · Up to 500 conversations over limit: £0.40 per conversation · Any additional conversations: £0.35 per conversation
Enquire Now
What is a 'conversation'?
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
A 'conversation' is defined as any interaction, automated or live, that occurs more than 30 minutes after the last interaction. This means if a user re-engages with the chatbot or live support after a 30-minute gap from their previous message, it is counted as a new conversation. This definition aligns with standard industry practices, ensuring clarity and fairness in quantifying user engagements for our service tiers.
"Our experience engagin with Futr and the support given is on of the best we've ever had."
Ryan Heseltine, Solutions Architect 
"Futr's extensive bank of housing-specific questions and industry knowledge really helped us setup the chatbot quickly and very successfully."
Micheal McGeoch, Contact Centre Team Manger 
“Over a third of our enquiries via the chatbot have been outside our contact hours. Without Futr, customers wouldn’t get the support they needed at the time they needed it.”
Warren Brierley, Head of Customer Experience 
“Juniper research forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022”
Juniper Research 
“This opens up digital channels for the police and the quicker we can do that the better.”
Martin Scoble, Chief Executive Officer 
“In terms of this doing all the things 101 does today – done. It’s what it can add beyond that that is so exciting for crime reporting and investigations.”
Simon Clifford, Director of Digital and Data 
“COVID has led to our customers not only becoming more receptive to digital engagement, but actively seeking it in place of traditional channels. Futr acts as a key part of our digital offering.”
Carol Crathorne, Service Transformation Manager 
live chat & chatbot features
Discover our live chat and chatbot features
Set Up
Q&A
- Unlimited Q&A
- Tagged by category
- Template Q&A
- Alternative questions
- Answer formats incl. text, image, video, link
- Attachments permitted
Knowledge search
- Upload PDF & Word policies
- Unlimited pages
- Tagged by category
- AI auto-indexed
- Source referencing
Deployment
Channels
Seamless deployment on:
- Facebook Messenger
- Web / intranet pop-up
- Text
- Slack
- Telegram
- Viber
- Skype
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update & manage content
- Fill missing content
- Drive internal knowledge campaigns
Chatbot automation
Provide instant answers to common questions 24/7
Use chatbots to automate answers to
Slash wait times and call volumes by using AI chatbots to automatically answer your customers’ frequently asked questions.
Use our chatbot’s self-service features to signpost to your core services and help your customers:
- Change something
- Check something
- Track something
- Report something
- Pay for something
Simply load your unique FAQs or choose from our curated list of templates for different use cases and sectors.
Integrate your knowledge base into your digital chat channels
Improve the accessibility of user guides, training documents and policies by making them available through chat.
Our chatbot and live chat platform integrate your knowledge base into conversations with your employees, customers, volunteers and other stakeholders.
Let users ask questions in their preferred chat channel and language.
Use chat analytics to gain insight into your customers’ needs
Use Futr’s built-in analytics backend to unlock invaluable insights into your users’ behaviours and preferences. Whether it’s your customers, employees or other stakeholders interacting with your chatbots, your data analytics dashboard will reveal information about their needs and usage patterns.
Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to improve your chatbots’ performance and ability to resolve your customers’ problems.
Start a free Futr trial and build your first chatbot today!
- Free four-week trial
- No credit card required
- 120 Languages Supported
- Omnichannel support
- Dedicated Account Manager